"Classic bait and switch operation. Price was too good to be true. Operator called me within minutes to say the Nikon Speedlight I ordered was backordered and they would send me a "better" Vivitar Speedlight instead. I asked if I could return it and they said "Yes if it is unopened within 14 days".

I decided to return it but they delayed the return process every way possible. Even after I returned it by Priority Mail with Signature Confirmation, I still had to call my credit card company and dispute the charge. 10 days after receiving the package they finally issued a refund.

They wouldn't tell me how to return the package until I changed my original review and accused me of "you vey [sic] not nice !!!". Well my review is back and better than ever. I'm very nice to people who don't do false advertising and provide good customer service.

AVOID THIS COMPANY"

"Ordered an item and it was not in stock. They have since contacted me and have said they have processed a credit to my charge account. The credit so far has not showed on my account. Credit for account has been posted. Thank you for taking care of this."

"Wanted to express my compliments to Theestoreonline.com.
Via a personal phone call and also on email,Theestoreonline.com notified me that the product I ordered was on backorder for up to 4 weeks.
Due to my urgent need of the product, I immediately responded with a returned call.
Customer Service / Sales Representative explained the situation, details of my backordered product, made suggestions and offered the substitute product.
Initially, I was unwilling to purchase the substitute due to the increased price and noted other options on the internet.
However after our discussion, they were willing to be more competitive than the other internet websites.
Theestoreonline.com clearly takes care of their customers and reputation!
Amazing customer service and support! I am so impressed, I asked if I could write a review to share my positive experience with others!
Thank you Carter & Theestoreonline.com
"

"Ordered an official Nikon battery at a reasonable price. Got a voicemail asking me to call about the order. When I called the number they let, I got and endless set of robopitches. When the battery arrived, it was a cheap Chinese after market battery that I could have bought elsewhere for 1/4th the price instead of the official Nikon battery promised."

"I was very pleased with the help I received at Theestoreonline. I needed a second camera battery and the one I wanted was out of stock everywhere. I ordered it from Theestoreonline and, even though they were out of stock, I actually got a phone call to offer me alternatives. The staff was very informed on electronics and was able to get me a better battery at a great price! I will definitely shop there again."

"If you want to receive a call that the item you have ordered is out of stock and get an offer for something else TheestoreOnline is the company to go. No need to mention the headaches and wasted time with cancelling your order.
After you read other reviews you will find out that you are not alone. This is what they are doing o run their business.
Try to avoid this company as much as you can!"

"Amazingly good service. There would have been a delay from the factory for the batteries I'd ordered and a sales rep called me ASAP an gave me choices that worked. Thanks!"

"When I placed my order for a Sony flash only to be told it was out of stock I feared that here comes a bait and switch.I agreed to the new offer and was pleasantly surprised that instead of normal mailing I received it in second day air and the new flash was better than my original order.I would highly recommend this store. "

"They called the day after I placed my online order to say that the charge I had ordered was back ordered by 3-weeks so they offered to substitute a more expensive charger for the same price as the one I ordered. That was amazing enough, but the actually receive the products the next day was amazing. Will definitely order from them again. "

"I'm amazed at the prices and service this company provides. I was initially nervous placing my first order because I wasn't familiar with this site, but I will definitely order again now that I've experienced their phenomenal customer service. The item I ordered was backordered due to high demand for 4 weeks, so they halved the price of the best similar item and expedited it to me. When it arrived, it turned out that I had ordered the wrong kind of charger for my camera battery - even though I guess that was my fault, they asked no questions and said they would immediately send out a replacement item that IS compatible with my camera battery. They also said for me to keep the item I have and just "sell it on ebay or something", which seems incredibly generous. I am very grateful for such timely, fast, easy service and their commitment to excellence. I look forward to purchasing more items at the cheapest price on the web and with stellar service. Even when I called them (twice), there was NO wait time! Wow."

"I placed an order for an item in stock. After order was approved, I got a phone call informing me it would be several weeks before the item shipped, but they had a comparable product that could be delivered sooner. I was familiar with the other product so agreed to the change. In my initial order I requested 3-5 day delivery, which I though would be sent FedEx or UPS. The reason I needed FedEx or UPS is because I was volunteering on a wildlife refuge and the US post office didn't deliver to the refuge. Apparently the 3-5 day delivery didn't get transferred to the replacement order, so it took almost three days to get the item to the carrier. The next bit of bad news is that item was shipped Smartpost. That means the package is handed off to the US post office for final delivery. Did I mention the US post office doesn't deliver to the refuge? That meant the item was going, and indeed was, returned to the shipper. OK, I can accept some of the responsibility for not getting the shipping piece worked out when I ordered the item. But after learning the item was being returned (which takes about 2 weeks) I called and asked if I could cancel the item. I was told no, the item had to be returned to them first. So I requested that the item be held when they received it. The reason being that I was going to be leaving this refuge to go to another location. Now I just received an email telling me the item was being shipped. When I called, I learned it was being shipped US post office, again. So now I have to have someone at this refuge sent it to my new location so that I can get a return authorization to return it to Theestoreonline. Of course, I could just keep it, but at this point I don't reward poor behavior. As an aside, I ordered another product from B&H and had the same problem with the post office. Both orders, theestoreonline and B&H occurred within the same time period (my mistake). The exception is that when I explained the situation to B&H the sales person said he would create a return authorization for the original order and create a new order. Which he did, and I got a refund for the original and I received the item under the new order number. Of course, this time I had them sent it UPS. All in all, this was not a pleasant experience. Oh, by the way, I see another charge of $14.01 from Theestoreonline. I guess that is the reshipping charge."

"
HAD AN ISSUE & PROBLEM WAS RESOLVED NOW A HAPPY CUSTOMER"

"I'm a new customer.

Theestoreonline notified me the second day that the item I purchased was back listed from the maker and would now take 4 weeks to receive.

They offered me another choice (with a discount)that would ship out today.

I accepted. Great customer seavice."

"I NEEDED A CAMCORDER BATTERY AND ORDERED THE SONY BRAND. lIKE MANY OF THE OTHER REVIEWS IT WASN'T IN STOCK BUT THEY CALLED RIGHT AWAY AND GAVE ME A SUITABLE REPLACEMENT OPTION. IT ARRIVED WITHIN TWO DAYS AND THEY WORK FINE."

"DO NOT BUY FROM THIS COMPANY!!! Placed an order for a name-brand Nikon charger and should have heeded the warnings of other reviewers. As with so many others, I got a call and email within hours of placing the order to be told that the item is on backorder and that they don't keep them in stock, but instead they will HELP ME OUT and sell me a generic version that they say will be even better for the low price of $49.99. Only problem is that it is generic, is not even a comparable product, and I can find it anywhere else on the internet for $8-$12. Ripoff bait and switch company. Do yourself a favor and buy somewhere else.

AND THERE's more . . . Within a few hours of leaving bad reviews online, they just called again to say that now they have the item in stock and will sell it to me for only $5 if I will just remove the bad reviews. Unbelievable. It's not worth the cheap item to do business with a company that is this unethical!"