ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.61/5
Shipping & packaging:
4.30/5
Customer service:
4.48/5
Return/Replacement policy:
4.48/5
Featured Review


Verified
5/5

2020-05-06

Very fast service

"Gave me my unlock code the next business day. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-05-06
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could Help Edward, enjoy the unlocked phone!”


Verified
5/5

2020-05-06

A satisfied customer

"I needed my Galaxy s5 unlocked and while doing a search, I found this Company
and i glad I did. They made my day. They were very patient and helpful in their
tech support. Their price is great. Again, Many Thanks. dalek049
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-06
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you for the kind words, happy we were able to get your phone up and running so you can keep in contact with your family during this interesting time we live in”


Verified
4/5

2020-05-05

Was worried at first, but I’m thankful!

"It took longer than was stated but worked as soon i plugged the code in!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-05
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Sorry about the slight delay Alex, usually does not happen, but was the perfect storm of Covid 19, Q1 2020 internal audit for the carrier, but happy the process was very easy once the unlock was sent ”


Verified
5/5

2020-05-05

INCREDIBLE SERVICE

"After months of At&t not wanting to unlock my Galacy S9 plus TUC literally did it in no time at all I'm highly satisfied with the speed of the whole procces and how well the suport team answered any and all of the questions and concerns .I will deffinatly recommend this to anyone who might need them aswell as be using them for future phones."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-05-05
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you so much for the kind words! Yes carriers can be such a pain. glad we could help and take care!”


Verified
5/5

2020-05-02

Fast and professional

"My problem was dealt with really fast and it was on Saturday. Additional questions were answered in no time and we reached a solution on the same day. Would recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-05-02
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you John, we take pride in our response time, and our efficiency to resolve issues no matter the day! Enjoy the unlocked phone and hope we do business again soon!”


Verified
5/5

2020-04-30

Phone Unlock

"Was very impressed with the speed and how easy it was to unlock my phone. I would recommend 100% Thanks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-05-01
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Glad we could unlock your phone and so quickly! Thank you and hope to hear from you again in the future!”


Verified
5/5

2020-04-30

Unlocked my blackberry Q10

"My unlock code came after 2 hours !! Great price ! Thank !!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-30
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could help, Enjoy the unlocked phone”


Verified
1/5

2020-04-25

Worst experience ever!

"My phone Was never unlocked. Multiple calls made and emails sent with no response! Never refunded my money! Updated after they went back and forth with me about my phone not being unlocked and complained about them having to pay to unlock it, they refunded my money and demanded me to change my review or to take it down. I wouldn’t recommend them due to their poor communication and bad customer service!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-04-28

Nervous buyer

"It took a couple tries to unlock my phone, but they did as advertised and did it securely. I was worried and nervous to use them at first thinking I was possibly getting taken, but they are actually as advertised and they did unlock a Boost Samsung A20 phone for me to use on T-mobile in a professional manner. The email exchanges were very polite as well. Would absolutely use again and will recommend them to others."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-04-29
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“We are happy we could help, the unlock method for these phones are a little more difficult than other carriers, but i am glad we were able to walk you through the whole process and provide a successful result with little difficulties . ”


Verified
5/5

2020-04-28

Best company to unlock you phone.

"Very easy to do and cheaper."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-29
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy to help, enjoy the unlocked phone!”


Verified
5/5

2020-04-25

Absolutely the BEST!!!

"I was able to unlock my phone the very same day. They are very friendly and give almost immediate response to any communication. I will definitely be telling everyone about this company. It did cost more than originally was supposed to pay but that was because of my phone issue, so I do not hold that against them. They are an extremely great company to do business with. I cannot say enough great things about them. Thank you TUC. I appreciate all you did."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-25
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you so much for the kind words Jinny! Communication is absolutely key on every purchase that's for sure. We hope to hear from you again and enjoy your unlocked phone!”


Verified
5/5

2020-04-24

Way to easy

"I ordered the unlocking code thinking if it doesnt work what the heck it was cheap enough but to my surprise it worked an it was so easy an the customer service is AMAZING i just cant believe how quick an easy thank you so much TUC family"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-24
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could help unlock the phone quickly and for relatively cheap, certainly beats buying a new phone! Have a wonderful weekend and stay safe out there!”


Verified
5/5

2020-04-24

Awesome Service

"They are very good at what they do. I placed my order and within 30 mins i received my order. I had issues with unlocking my phone and it didn't endup working however the issues were on my end . They did their part of the deal and assisted as much as they could. They replied to emails within minutes. 10/10 customer service. Will doing business again when i get a better phone!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-24
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you Albert, sorry we were not able to unlock the phone but happy to hear our customer service and assistance went above and beyond your expectations. We may not have been able to unlock this phone but hopefully you come back soon and we can unlock another phone!”


Verified
5/5

2020-04-23

Happy teddy!

"Very simple process to follow. Using my favourite old phone again in minutes. Great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-24
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we were able to get your favorite phone unlocked in just a few minutes. Always a good idea to have a back up phone just incase something happens or want to use it to travel and not bring your super expensive phone. ”


Verified
5/5

2020-04-23

Excellent service at a great price would definitely recommend

"Great service very good price. The whole process is quick and easy. Great company for when you buy a locked phone that’s supposed to be unlocked. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-24
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you for the kind words, i hate when that happens! They post a phone for sale as unlocked but when the phone arrives you cannot use any carriers and cannot contact the seller. Happy we were able to help resolve the issue and get your phone up and running with your new carrier in only a few hours. Enjoy the unlocked phone!”