ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.61/5
Shipping & packaging:
4.30/5
Customer service:
4.48/5
Return/Replacement policy:
4.48/5
Featured Review


Verified
5/5

2020-04-22

Safe my life! covid-19 quarantine

"thank you! thank you!!! very professional company , the code arrived fast and it was very friendly to use. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-24
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could help, we understand in this time of uncertainty it is important to have the ability to contact loved ones so we strive to unlock as quickly as possible so there is no lapse in service ”


Verified
5/5

2020-04-22

Great service fast time

"It was quick and fast i highly recommend "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you Dale, Happy to help, enjoy the phone and if you have any further issues, questions or want to unlock another phone let us know!”


Verified
5/5

2020-04-22

Quick and effective

"I placed the order at about 4pm and by 8pm I had the correct network unlock number! It only cosr 35 bucks and would absolutely do it again and save me the HOURS of googling to no avail I did prior to finding them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you Jessica, we understand the importance of having a working phone so we work hard to make sure we can get your phone unlocked ASAP, especially during this whole COVID 19 uncertainty ”


Verified
5/5

2020-04-21

It works!

"Worked immediately after inputting code. No joke"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could help, we take pride in our ability to provide unlocks quickly and working immediately. Enjoy the unlocked phone! ”


Verified
5/5

2020-04-21

Unlocked

"Unlocked my phone in the first try.
The only issue I have with it it doesn't show LTE and it set to LTE network but I can't send pictures with it I can talk to other people with it.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could help, the LTE issue is a simple fix, just need to change the APN settings to the new carrier you are using, once that is changed you should have internet, text, picture messages”


Verified
5/5

2020-04-21

Great customer service, great company

"Massive thank you to The Unlock Company... I got my son his first phone for his 11th birthday but it arrived locked to two networks, both claiming they new nothing about it and couldn’t help. Thanks to TUC the phone is unlocked and my son is over the moon! Thank you, great service, great customer care and really efficient, would definitely recommend! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Happy we could help make your sons birthday a little more memorable. Wish your son a happy birthday! Hope you and your family are staying safe!”


Verified
5/5

2020-04-21

About unlocking my phone

"Thank you so much the phone locking company for fixing my phone the service was excellent would definitely come back to your company and recommend to anyone who wants there phone done thanks again stay safe "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you Alan for the kind words, we are happy we could provide you with exceptional support and able to get your phone unlocked quickly; with No issues. Stay safe as well Alan!”


Verified
4/5

2020-04-21

Not 24 hours almost72 hours

"iIt didn't happen 24 hours it took 3 days but when I asked about it they were good with getting right back with me though."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-22
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Hello Audrey, we do apologize for the above average wait time for the Samsung S20 unlock code, it usually is done within 24 hours but now with COVID 19 on the weekends it can take 2-3 days as Samsung no longer submitting after end of day Saturday until Monday, so there is a little break in time. Again we do apologize for the longer than average wait time, but happy we were abel to provide updates and send the unlock as soon as it was completed ”


Verified
1/5

2020-04-21

Don't ever use this site

"Theyare the worst,they scam and take people's money, ihad to call my bank to get my money back.i wish there was a way to give 0 stars .I promise you won't regret it if you look elsewhere"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-21
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Hello Omar, Not sure how we are a Scam exactly, we did not take your money in anyway, we provided you a software unlock method TAKES up 24 hours! We provided you the working hours of the software support (10am-5pm PST Mon-Fri, 10am-4PM Sat.), and we provided you a link to contact support during their regular business hours, ALL stated in the software unlock email sent prior to submitting in the service.

You agreed to use this software unlocking method yesterday at 1pm, we sent invoice and 4 hours after invoice was paid we had the software and the support ready to provide assistance. They were online only a few hours after the software was ready for you yesterday, but they are on again all day today to provide assistance and why our time frame is UP TO 24 hours because it really depends on the time of day the order is placed and if software support is online when software is emailed to you or if you have to wait next day.

****UPDATE: Instead of waiting for this morning to get the software unlock completed during software support business hours we received 2 chargebacks from customer totaling $80 in chargeback fees and a increase in our chargeback rate******

WE PUT THE SUPPORT HOURS OF OPERATION ON ALL OF OUR EMAILS SO THINGS LIKE THIS DO NOT HAPPEN, IF YOU READ THE EMAILS WE SEND YOU THE PROCESS IS EXPLAINED AND ALL IMPORTANT INFORMATION PROVIDED ”


Verified
1/5

2020-04-18

not work

"

Name: abdo elhamed
IMEI: 355214102310511
PHONE: Galaxy J4 Plus
"


Rep reply posted 2020-04-19
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“1. Power off and on your phone with different network sim card. "SIM network unlock PIN" or "Enter Network Lock Control Key" screen will appear.

2. Type your Defreeze code 42828530 and hit Unlock button. You will get "unsuccessful message" again but don't worry.
3. Now type the Unlock code 83947246 and hit Unlock button.*If phone say "Network Lock Successful" it worked”


Verified
5/5

2020-04-17

Great

"After 2 hrs, I got my code and was able to unlock my phone. Work's perfectly.
Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-05-06
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you for the kind words Ricardo happy we could help!”


Verified
5/5

2020-04-17

Samsung S10 Butter

"These dudes knocked it out of the park......have made me a new customer forever. Excellent customer service
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-17
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you for the kind words, enjoy the unlocked S10, great phone and happy we could provide you a quick service to allow you to use any carrier in the world!”


Verified
5/5

2020-04-17

Professional service!

"Very prompt and honest with their service. Unlocked my phone within the time frame even after the first attempt not working. Definitely recommend them and will use them in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-04-17
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“We work hard to make sure our response time is quick to further cement the buyer confidence, happy we could help and will be here if you need any other unlocks!”


Verified
5/5

2020-04-17

Great Fast service

"I highly recommended this company they provide a fast service that works. Great five-star service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-04-17
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Fast is our middle name! we work hard to make sure you get the unlock faster than anyone else in the industry!”


Verified
5/5

2020-04-16

Great Service

"Worked first time for me. No messing about and very easy to do.
Very pleased and will use this service again without hesitation.
Highly recommended.
Phil
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-04-17
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you for the kind words, we work hard to make the unlock fast, easy, and most importantly work the first time ”