"I'm a super skeptical guy. An I admit I was nervous at first sending my phone in. But travis kept me updated everytime I emailed ,I got a quick response back. I sent my phone in on a Tuesday an was paid the following Saturday. An the payment was really fare. So I had a very good encounter. I would 100 percent do this again with them.,an I probly will. "
"Quick, easy, and great price. "
"Excellent Service and great customer support. Will definitely used this service again!!"
"Always professional, instant service!"
"Smooth process. Would do it again. "
"Very fast payment and just as advertised "
"Very easy transaction will do business with again AAA+++"
"They did what they said they would do. Fast money easy process!!!"
"They were quick and easy to deal with and the payment was fast will definitely sell to them again "
"Fast service, easy to use"
"I’m really happy. I got exactly what I was expecting. "
"Beats the rest in price, shipping and convenience."
"I wanted to sell my Samsung S9 and shopped around for the best selling experience regarding price, timeline, and process.
The website gives an offer and two options for sending in your device: Ship in your own box and have a prepaid label emailed to you, or have them send you a box with prepaid shipping.
I was able to easily print and tape on the label to my box. I was able to track the package and see that they picked it up within hours of arriving at their post office.
I received payment later that day in full on PayPal. What a great selling experience! Fast, easy to navigate the website and process, and quick communication and response. Will definitely do business again when it's time to get a new device/sell my old device. Thanks again!"
"I have tried twice already to send my phones to you guys but i never received the envelopes. It did show that the envelope was sent out to the right address but it was never in my mailbox. Even checked with my property manager to see if by any chance they had it in the office but they didn’t have anything either. Would still like to send the phones out to you guys if I could just get an envelope "
"Sold several items. Each transaction
Went perfectly. Received payment within a day through paypal."
"5-29-2019 Update: Travis May from TheWhizCells contacted me directly and stated he was sending me a check for the full amount that was originally quoted. Travis was very nice, professional and seemed to be very customer oriented which was great to see. I have thus received the check and have mailed the phone to him in return. So as not to mislead anyone reading this note, here is Travis's email communication with me:
"My name is Travis. I am the owner of The Whiz Cells. I was actually who was helping you with getting the google lock off. When I circled back to your order I saw that it had been sent back because of a burned in image. That specific issue is one that gives us the most trouble. When we re-purpose the phone is devalues it significantly, yet the phone can physically and functionally good. It really puts us in a bad position because it is not uncommon for sellers to get upset about it. What I have done is processed your payment in full for the quoted amount of $65. You should see it late next week. The check will not go out until Monday. Thank you for giving us a chance and I hope you have a wonderful weekend."
Thanks Travis for great customer service and a good experience. I have updated my RR Rating based upon my total user experience.
Original Review:
Unfortunately, the rating system on their website does NOT match what the actually offer once receiving the phone. My phone was in very good condition but was only offered about 50% of what the website stated would be offered. I had read this from several other reviewers, but was hoping that since I was very fair with my own assessment I'd actually receive what their website presented. So, they shipped the phone back to me. Otherwise, communication with them was fine."
A rep from Thewhizcells.com, TheWhizCells, has responded:
“Hi Rebeca, when your placed your order you selected to use your own packaging and have a shipping label emailed to you. Now that we see this review we know that you would like packaging and have shipped one out today. Thank you!”