"I'm a super skeptical guy. An I admit I was nervous at first sending my phone in. But travis kept me updated everytime I emailed ,I got a quick response back. I sent my phone in on a Tuesday an was paid the following Saturday. An the payment was really fare. So I had a very good encounter. I would 100 percent do this again with them.,an I probly will. "
"Thewhizcells so far has been very good with customer service. They have been very proactive with my current order. Very prompt in answering any questions I have asked and and have been professional with the manner in which business is conducted. I think my order may have been misplaced but were quick to ask my order number to get it resolved. I gave 4 stars right now but upon completion of this current order could raise up the rating to 5 stars."
"Hi! So I was in a bind and decided to cell my old phones that I had and just buy something cheaper for the moment but in reality I would have been better off keeping one of the phones. Thewhizcells.com and I had agreed on a specific amount but when they received the phones apparently one phone had damage. When I asked for pictures of the damage I have heard nothing from Thewhizcells.com, like nothing. They never responded to my emails, about the damage. Because I have pictures recently from that phone. i have yet to receive the check or hear back from them at all. "
"I had an outstanding balance on the finance plan for the device i sent in. They came back with a reduced offer on payment. I had the phone returned to me and once the finance was paid in full, I was able to resubmit and collect full balance."
"Communication was great and pavement was fast. Same day!"
"Got paid exactly what they promised, very quickly. no complaints, no hassles. would definitely use again. "
"The process could not have been any easier or quicker, plus I got a fair price for my device. Great Job!!!"
"Since I know my iphone 6 was still running great, so I researched several sites that offer cash for my iphone 6 in order to get Iphone 7. I found this Whizcell offered the higher than any other sites so I signed up and then send my iphone 6. They sent me the cash via paypal as exact what they promised. I am happy. Thank you. "
"Worked fast and easy. Thanks!
"
"all it need it an LCD that all and i just put one on and sold it on ebay for 389.00 and you all wear going to gave me 5.00 "
“There is no way for us to know that the phone will function 100% after a repair. Not to mention that we are who has to make that repair and sell it. Your phone was returned to you at no cost to you. Tracking Number: 9400110200829155827279 Choosing the correct condition category according what we describe makes for no surprises. ”
"i havent recieved check yet told me things wrong with galaxy s4 that i didnt think was wrong"
“You should have received your check by now. It may not have arrived by the time you left this feedback. Please let us know if you have not received it and we will stop payment on it. We will be happy to issue another check. ”
"they have had the cell phone for over a week now and i still haven't been paid through PayPal they said they would pay the next day. they don't respond to email, web form and don't answer the phone"
“We searched and found no email from you. However we have been trying to contact you. Here is a screen shot of that proof. http://screencast.com/t/c2GUPKGCs You sent a broken phone and not a good working phone. We will go ahead and send your phone back to you Tracking Number: 9400110200881162409954
The process is very smooth any easy when the phone being sent in is accurately described. That G2 does not power on and the screen is coming up.”
"The whiz offered me $30 more then anyone else and they sent me an envelope to ship it to them. It was less then a week from the time I mailed my old phone to the time I got the check in the mail. Very satisfied "
"payment was prompt on trade in phones"
"I was a bit skeptical about going to a new company, I have traded in phones before with a competitor, but I would not hesitate to recommend this company. The price quote for my Note 3 was much higher than others, once I decided to mail back, I had a check in less than 10 total days. The whole experience was exceptional. Highly recommend."
"I had an option to take them back but I am not sure what others will do.
Discounting the phones due to burned pixles is a new tradition what everyone is doing now. I am not sure how to escape it."
“Yes, anyone would pay less for a phone that has burned in images in the LCD. This is anyone, not just us. People are not going to purchase the phones from us for the same money they could purchase a phone without burned in images. Samsung phones are the most prone to this problem.”
A rep from Thewhizcells.com, TheWhizCells, has responded:
“Hi Jessica,
The Galaxy S6 you sent in had an image burned into the background of the screen. We did send an email with picture. If you did not see it we will be happy to send it again.”