"Great selection, speedy delivery, and it is always a treat to open the polka-dot package."

"Fast and happy with the service including product."

"they didnt send me an item that i ordered claiming they lost it"

"Nice items. Slower than usual receiving time."

"The Coach shoes are not an 8.5 and several other items were not to size (the Inge belt is not a medium). I like the site. I do not know when I can return these items. Thank you for asking."

"I had an issue with an item of clothing that arrived altered. I let customer service know about the problem, and they issued a no-hassle refund. On top of that, they also sent me a coupon for a future purchase. I really felt like they cared about my customer experience. They resolved the issue and then some - which is exactly the kind of treatment that turns me into a loyal customer."

"Wonderful service...........Thanks!"

"I am very intrigued by your company and the concept and have recommended it to several friends. I do have some comments. I am very satisfied with the buying experiences i have had on Thred UP. I have bought three items. I like the personal shops where I find it easy to track and find brands I am interested in and when you receive new items. My items have all arrived as described with timely shipping. I do think if you could display more items on mannequins it would be helpful to buyers. I would not buy items that are displayed flat as you just can't tell how it is styled or how it might fit. And sometimes black items are hard to discern from flat pictures what they look like - maybe different lighting? I am less satisfied with the selling experience. I followed instructions closely for brands accepted and only sent brands that you accept and was surprised with both bags I sent as to what you took and did not take. I see items for sale that are less desirable or in worse condition then ones I sent. You accepted 5-9 items from each of my bags. I am most dissatisfied with the experience of sending a London Fog lined black trenchcoat that is hardly worn and perfectly useful to someone. I was told after my inquiry as to why it wasn't accepted after seeing an identical one on the site for sale that mine had some minor soil on the bottom of one side which was very minimal and easily remedied. It was not a tear or anything fatal to the coat. I'm sorry I did not catch that, but it could have easily been wiped down and sold for a decent price. If I had thought you would not take a full trench coat that cost me over $200 I never would have sent it with no return. I am sure you were able to sell it to some other entity but giving me no credit for it. I think perhaps you should consider some additional specific guidance for sellers that would be helpful. I have been reluctant to send another bag seeing what happened to my first two bags. I hope this review is helpful as you improve the company. "

"It took forever for my package to arrive."

"Very pleasant experience, both buying and selling! First impressions last, and my first impression was ThredUP is a very professionally run company. I have been spreading the word to many others!"

"Absolutely No complaints. The packaging is rather impressive. Items are in great condition and the presentation is out of this world that's why I continue to shop "thredup ." I would shop more often if I didn't have to pay that S&H fee."

"ThredUp continues to surprise me with the ease of shopping and the quality of the garments they sell. They make it easy to send back items that do not fit, so shopping is risk free."

"easy to use website! love shopping here and after I told my co-workers about it, four of them have placed orders!!"

"Love all the clothes but the shipping time is terrible if you don't pay the extra $12.00 for express shipping. Customer service is extremely slow. I received the wrong jeans and didn't hear from Thred Up for over 4 days. But I love, love, love the clothes and selection."

"Great clothing at huge discounts! I love consignment stores, but don't always have time to get to one, so this was a super-fun experience."