"Ordered tickets to monster jam and they charged me $37 a ticket. The tickets that showed up had the price on them of 19 each. Says no service fees but somehow tickets were almost twice the price of what i recieved"
"I gave tick pick a try last year after surprising my husband with bucket list anniversary gift for tickets to the Super Bowl (huge pats fans!). Their prices were so much cheaper than anyone else out there with no buyer fees. The money we saved alone on the tickets pretty much covered the cost of our flights. It was incredible. They have provided top-notch customer service every step of the way, and made it a truly seamless experience from start to finish.
Hopefully the Pats will make it again this year, because I'd love to make it out there again!
Thank you Tick Pick!
Highly Recommend! "
“This is great to hear! Thank you for taking the time to write this review. We really appreciate you giving us an opportunity for such a special day! ”
"I found TickPick last year as I was looking for tickets to the big game in Houston. I hadn't heard of them before so I gave them a call and they put all my fears to rest. These guys really really know what they're talking about. This year it was the same thing, and they gave me a run down on prices that felt honest and not like they were pushing me to buy right then. Without the 10% (or whatever it is) fee that the other guys charge, they saved me hundreds per ticket. Looking forward to using them again."
“Thanks for the great review! I am glad that we were able to assist you and put you at ease. Thank you for giving us an opportunity!”
"I bought tickets to a Washington Wizards vs Brooklyn Nets game last minute using TickPick. I received a great deal, but was nervous because I was on my way to the game and needed the tickets asap. I called customer service, who informed me that they would call the seller. The tickets were delivered in the next five minutes to my app. The game was great, I saved money, and I had a seamless experience. Thanks TickPick!"
“Great to hear! Thank you for taking the time to write this review of your experience! ”
"The service was great and the fact that I can save money on tickets is amazing. Keep it up TickPick!"
“Glad to hear! Thank you for giving us an opportunity! ”
"They didn't tell me I could set a deadline for when I receive my tickets until I kept pushing. They guaranteed the tickets by Friday for a Sunday event. Saturday rolled around and I still didn't get them. I had to contact customer service multiple times before someone finally told me they could set a deadline for the seller Saturday evening to upload the tickets. If not by then, I would get replacement tickets. Why did it take 3 times contacting customer service before I was told this? Also, I was promised a call back - never got one. Terrible service."
“Thank you for providing feedback on your experience. We really apologize for the inconvenience in the delay of your tickets being released; the Carolina Panthers implement a strict 48 hour delivery delay for all electronic tickets, regardless of your point of purchase. I sincerely wish we could have provided you with better customer service and assurance that your tickets would be delivered in time-we would never want a customer to doubt the delivery of their tickets. I see that the tickets were delivered to you Saturday at 6 PM EST. We sincerely apologize for the delay and we will continue to strive to provide the best customer service out of any marketplace in our industry.”
"Bought tickets around 5:30pm never receive, tickets was sold also to another buyer.. me and son embarrassed like we didn't pay"
“Hello Julius,
I am very sorry for the inconvenience. The tickets that you bought were sold to another individual minutes before you made the transaction. We refunded you in full and added credit for the inconvenience. Our company was created to save customer's money; in addition, we strive to provide the best customer service, so I really apologize for the poor experience. If we can ever be of assistance, please do not hesitate to reach out.
”
"
We were in a bit of a jam after another supplier didn't come through, and even though I missed the 2pm deadline for next day delivery. A quick conversation and TickPick was here the next day. Brilliant and very helpful!
"
“Thank you for taking the time to write this great review. We really appreciate you giving us an opportunity!”
"I flew 1000 miles to attend the Miami hurricanes vs notre dame football game. Spent almost $400 on tickets that weren't "valid" and couldn't get in. Tried calling customer service from outside the stadium who said there's nothing they could do. Horrible. "
“I am sincerely sorry that you had an issue with yours tickets. I am seeing that a representative is investigating this to make sure we determine exactly what happened. I am not seeing any phone records or emails on the day of the game. I can assure you a representative would have made sure you were taken care of if there was an issue. We are investigating this and will absolutely make this right with you. This is not the experience we would ever want for a customer and we will see that we do our best to make this right. ”
"Purchased tickets for a concert at Microsoft Theatre. We had great seats that were much better priced than other outlets! "
“Great to hear! Thank you for giving us an opportunity and for taking the time to write this review! ”
"****UPDATE! Kyle from TickPick contacted me after figuring out that they had a bug in their system. Kyle apologized and wanted to do everything in order to turn my bad experience into a good one. He refunded my money and gave me a credit for a future purchase. Thanks again!****
Used their website to look for tickets to a theatre show for that evening, found tickets that I liked, put in my credit card information and clicked submit. A message came up telling me that those seats were no longer available. So, we ended up buying tickets through another vendor. To my surprise, when I looked at my bank account a few days later, I noticed a charge from tick pick! I called tick picks customer service and he basically told me "too bad, so sad" since the event had already taken place. "
“We are glad to hear that you were taken care of. We take the customer experience very seriously, so it was important to us that your situation was handled properly. If we can ever be of assistance, please do not hesitate to reach out.
Have a great weekend!
TickPick”
"I ordered tickets on 9/9 for a show on 12/9. The problem was, they sent me confirmation for a show on 9/9. When I pointed out the error they told me all sales were final and refused to correct or compensate for this mistake. Now I am out $1500 because they refuse to correct this.
***
This is where you are missing the point. I did not say you did not deliver the tickets. I ordered tickets for a show on December 9th, but you delivered tickets for the day I placed the order (September 9th). If your system cannot be relied on to deliver the dates accurately then it does no good. So even though your system made an error, all sales are final and I have no tickets. That can be claimed for any transaction with the buyer having no option. Be wary of this service is my advice."
“Hello,
If there was anything that we could have done to help, we would have. The tickets you ordered were left at Will Call, but were never picked up. For that reason, we have no authority to cancel a sale on the seller who did nothing wrong. We investigated the situation and received written documentation from the venue to make sure that the tickets were left under your name.
I do sincerely apologize and wish there was more that we could do for you. ”
"Kyle best cutomer service "
"Great App...best prices...great website"
"Great to work with... Will use again if needed. "
“Thank you for the great review!!”
A rep from TickPick, Tickpick1, has responded:
“Hey Chris,
We make every buyer acknowledge before checking out that prices may be above or below face value. This really depends on the current market value for the event. In addition, we do not control the price for any ticket listed on our site, nor do we own any inventory.
I really apologize for any confusion, but hope that clarifies any misunderstanding. Our company was created for the purpose of saving customer's money by not charging any fees at checkout.”