"tickets were delivered promptly, prices were extremely competitive (best price on market), staff was very helpful on phone as well. Will definitely look to tickpick first for 3rd party tickets. BYE BYE STUBHUB."
"Great experience! great seats!"
"Purchased tickets to one baseball game with no problem. Great seats for a great price. Another occassion tickets I tried to purchase where already sold because seller sold them on a different site. No other tickets were comparable on website. Went to stubhub and bought tickets in desired seat location for a good price. Another time, seller made mistak
e of selling tickets for$1 per ticket. Purchased tickets only to find out seller would not sell them for that price and was offered no compensation for sellers error."
"We had 2 purchases through TickPick and they were great. Actually did have one shipping issue on the second purchase and they jumped in and took care of it. Great customer experience and highly recommend. "
"Tickets were delivered via email very fast. We really enjoyed the game and our seats were great!"
"great seats - great price - will use tickpick again"
"We received our tickets in the mail within a few days of purchase."
"I was very happy with the low fees and the uncomplicated purchase procedure. The tickets were very promptly (and way early!) delivered. "
"The service was good, the website was excellent and the app was unbelievable but most of all... that handsome CEO!"
" They were late with delivery, inconsistent with the description of the tickets , and did not honor their guarantee after admitting seat was not as advertised . However
Update. 11/19/2014, I feel the reply by tickpick is accurate and fair, im sure this will be a learning experience for all of us . It takes a square company to own up to a mistake. I would give them a try with a more familiar venue if the opportunity arose. As long as I knew the seat layout.
"
"I love tick pick so far. Even though it was my first time working with them it was great! I never would had the chance to see alt j if it wasn't for tick picks cheap prices. And fast email delivery. Thanks tick pick I truly enjoyed the alt j concert at the house of blues Cleveland. Thank again tickpick "
"Fantastic company with a personalized approach to resold ticket buying. I have been way impressed with the tickets purchased and also with the personalized service. Thank you, TickPick!"
"TickPick > StubHub IMO"
"I was very skeptical of TickPick when I first found it, but I was so appalled by the fees Stubhub was charging that I decided to take a leap of faith and get tickets for Lady Gaga in Chicago.
Well, Lady GaGa cancelled her tour and TickPick immediately jumped to action, assuring me that I would be receiving a refund. Their customer service team was friendly and fast to respond and I will be using them over Stubhub in the future."
"Took two days to receive notice that my order couldn't be fulfilled. Was offered worse tickets for the same price. I denied those tickets and received acknowledgement another 2 days later. I will never use this service again, it felt like a bait & switch. Would've been worth it to just payed the stubhub fee and not have this hassle."
“Hi Michael - My name is Brett and I am one of the Founders of TickPick.
We were doing a customer support review and I came across your specific experience. I want to apologize about how I handled the experience. First off it should never have happened, and we have put systems in place to make sure this does not happen again.
I also want to provide you with a $25 gift code, should you try to use TickPick again. Please use the code ******* for $25 off any order.
Thank you in advance for your time.
Brett
Co-Founder of TickPick”
A rep from TickPick, iTickpick, has responded:
“It's unfortunate that this customer had such a negative experience with TickPick. This customer has the right to be disgruntled as the seats they received were not as good as one would expect.
Unfortunately the organizer of the event / the primary seller did not label these tickets appropriately and they should have said something along the lines of 'partial view', 'side view' etc.
The seller did nothing wrong, as they listed the exact tickets that they received so we did pay them. However, we did in fact provide a full refund to this customer. When speaking with the venue they were not willing to provide us with any refund.
This is one of the very rare situations where there was an error and we take responsibility for that.
We are sorry for horrible experience that you had with us.
TickPick Support,
Brett”