"I’ve ordered through Ticketmaster several times. They are efficient buy pricey. Their “per ticket” service charge is steep, but adding an “order processing fee” on top of that borders on ridiculous. Customer service is excellent. One event was cancelled and they actually contacted me via e-mail stating that a refund was being issued. The ticket price and service charge was refunded, but the order processing fee was not. The refund to my credit card came in a timely manner. I contacted customer service about changing account information. After waiting a bit to long on hold for a service representative, the matter was resolved quickly and courteously. Ticketmaster is very good at what it does, for a price. But unfortunately for a lot of events, they are the only game in town."