"This was a very easy transaction and very easy to complete. Very straight forward and precise instructions to follow."

"I ordered the iriver SPINN 4GB Multimedia Player (Silver. It is amazing and was shipped real fast. This thing can do ever thing from videos, music, ebooks, pictures and even a really wide range of flash games. The screen is super responsive, imo even more than the ipod touch. Would deff recomend this to everyone. "

"Product work good as it's refurbished. NO issue to update the map. I have a concern a bout shipping, information on your web site said that shipping was free, but I paid for shipping!!!!"

"At Thursday @ 10:44am I purchased from Tigerdirect.ca by calling a service Rep to make sure that my item would be shipped the same day. I gave them my credit card info and was told that it would for sure be shipped out today for sure. (I would have gone to the store in burlington and purchased this item directly - however it is only available online) I was told that I would recieve an email confirmation by the customer service Rep - which I did not recieve. I then called customer service at approx 1pm, I spoke with a female staff member who again assured me that it was currently being processed and shipped out today from the warehouse. (I live 1hr and 30 mins from the warehouse) I took friday off work to wait for the UPS delivery and to my surprise it did not arrive. I emailed customer service and they gave me this form letter stating this--

Dear Valued Customer,Our warehouse is currently experiencing some delay in processing orders. I have sent a request to the warehouse to have your order processed as soon as possible. We apologize or any inconvenience and thank you for your patience. Thank you for visiting our website. We appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately. Sincerely,DaveTigerDirect.ca Web Response

So basically a bunch of BS. I then contacted customer service and waited on hold for about 30 mins, finally getting a rep on the phone who again gave me the run around. I wasted an hour on the phone with service rep Mike who said he could not refund me, because the order has been processed, but it has not left the warehouse. If you look on tiger direct.ca website it stats that you can cancel or change your order, however when you call that simply isnt the case. They say that even though your order has not left the warehouse, you cannot cancel it. I again just got off the phone. After speaking with the Service Rep (spend 25 mins on hold while the rep who is from somewhere in the USA attempted to tell me what is going on in a Canadian warehouse)I found out again that my order would not be shipped again today! I think this is poor business practice. I have an installer lined up to do the work and he is scheduled to be here tomorrow, but now I will not even see this mount until sometime next week, and definately not monday as it is not being shipped out today. After hearing this I requested a complete refund. After waiting to hear if the refund would be granted on hold for like 30 mins, I was told that it would be granted. The rep was at ext 5922, he gave me this number for reference. I asked him what assurance he could give me that it would be granted and all he said was that hes trying to cancel the shipment however, he is unsure if it can be stopped? (It has yet to leave the warehouse) He stated that I would be issued a refund and he would "try" and stop the shipment. Im not going to hold my breath.

I had a horrible experience with this so called Canadian company who has the call centre in the USA and has really no idea what is going on or any correct answers..

I will never purchase a thing from this website and or store as long as I live, and I cannot get the 3 hours of time I wasted back let alone not getting the item on time and money paid to book installer back.


ORDER update.. after being given the run around today , I recieved a refund notification via email. It seems they were infact able to refund as I requested. The staff earlier all stated that they could not refund me my money.

I am satisfied with getting a refund. I really do wish this item was available at the store level as I would have just purchased it and cut out this nonsense.

"

"Always a good experience ordering from Tigerdirect - wide selection, easy to use website, parts always arrived intact and correct, with no surprises."

"Replacing a 2 year old Acer AOA150, and looking forward to the 6 cell with extra time, and the built in bluetooth, used mostly for Skype audio, and ActiveSync. Larger HDD will come in handy for Xvid movies, while traveling, and backing up my SD HD Camera videos. Great price!"

"The process to order the products I was looking for was fast and straight forward. I like that there was no charge for shipping. I was surprised the products were shipped that night. "

"I am real happy with the purchase. I can in no way tell it is a "used" item. It is spotless and so far has worked flawlessly. The delivery was quick, and the product worked as expected out of the box. For the price paid, this is definitely godd value, and excellent service!"

"I have ordered both refurbished and new products from TigerDirect. At this time I have nothing but glowing praise for them. The products were exactly as described and worked perfectly. Shipping was very fast. Hats off to TigerDirect."

"The delivery took only few days. I bought a refurbished item, it is in a decent state, though a very careful look may see it's been used (perhaps for several days).
The only bad thing is that on many items there is a restocking fee up to 25%, whuch is much worse than for other sellers in Toronto (Staples, Walmart), but except this TigerDirect is the most serious player on computer market.

___________________________________________

P.S. The other thing to be considered is that it'n not indicated anywhere what kind of failure your equipment had had. It would be nice if customers knew what made their product refurbished: it's like CarFax - it's always better to know there was a damaged package than they resoldered your motherboard twice."

"Excellent prices. Easy purchase process from the web site. The parcel arrived one day later than I expected, but that was no problem."

"Second 28" monitor I have purchased from them, I love the I-inc monitors, never heard of them before but I am a fan now. No dead pixels or other issues. Definitely will buy again. Also got 1.5 TB drive for under $100.00 and that can't be beat. "

"So far after several hours loking for updates of the firmware and sftware this product is still not working. It can not find the appropriate files on my home network and the documentation provided is extremely poor. I have one more thing to try then it is going back to the store. I consider myself reasonably computer literate havibg built my own computer this product would drive anyone with less experience crazy."

"Love the new machine, good condition. Bought it online on friday got the package on the following Tuesday. I got the ASUS EEE 1001p, its perfect and very attractive machine. Good keyboard and good battery life, I take it with me everywhere now."

"Ordered a monitor online, came with bad pixel,called TD, CSR said could return and get full money back. Shipped back, then TD refused to give full refund. Lost around $50 and learned a lesson.

Prices my seem cheap here, but you need to pray if you buy here.

Customer service is ruthless and awful, they said whatever their decision is final. Customer does not even have a way to dispute or complain. They said do whatever you want, we are not give you back the money. They do not care about customer.

I would never buy again from this company.

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To Brad,

Thanks for your reply.

You mentioned "The monitor did not have any defective pixels", that is exactly why I don't feel good and felt have to post my opinion here. I am a computer professional with 15 years experience, I know what is bad pixel and how to test it (you actually don’t need to do anything special to test, you can see it with bare eyes if use pure color wallpaper). Your customer service wouldn’t explain how they tested it and wouldn’t listen to me either. I said I could go to your Richmond Hill warehouse to meet your technician in person and show you where the bad pixel is, they said no way; I said I took a picture of the screen, the CS manager said, you might have modified the picture; I said I may call my credit card to stop payment, she said, go ahead, we already processed the transaction. I insist the monitor has defective pixel (I can prove if Tiger gives me a chance) and should get full refund.

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btw, TigerDirect.ca censors reviews on products! I posted a 'no-good' review on the monitor last week and the review never showed up!!"