"On two separate occasions now, I have bought something from TigerDirect out to get an email two or three days later telling me they are sorry, but the they don't have the product *they charged me for* in stock. Yes, I got my refund, but in my opinion I shouldn't have been charged in the first place until TigerDirect knew they had what I was buying. Ended up buying the same products from NewEgg in simple, no-suprise transactions. "
"Tried ordering a refurbished computer, twice, and both times after the order "went through" it subsequently was cancelled after a few days with notification that the item wasn't available. Ok, might understand that, except that the computers were STILL listed for sale on their site. Just rubbish!"
"very easy to get what you want"
"the website taks forever to load pages even on a fiber internet connection"
"Laptop is nice. Great condition and seems to work well. I was surprised to see HP hot key support on a dell laptop. It made for a good laugh."
"I usually find most of what I need here."
"Was unable to track package online"
"Saw the specs on this HP box, thought it was a good price point, and placed the order. No reason to wait, I needed to upgrade one of my work boxes. "
"Easy to navigate! great service
"
"The customer experience was very good. About the only thing I can think of doing better would be to supply more details in shipping status. "
"This is my second order and easy to make orders."
"I ended up having to enter my credit card info three times.. That concerned me."
"The product page doesn't display an shipping ETA, I added the item to my cart and filled out my address and didn't show an ETA on that either, went strait to payment option. The item is for a birthday present and if the item couldn't be shipped by a certain date I did not want it. Had my brother take a look and he couldn't find it either. Not sure what I did but at somehow I accidentally found the ETA which was 3-7 days, thought that was acceptable, and ordered the product.
Other than that, good experience. Was easy to search for what I was looking for. Did not have to fill out pages of info just to receive an error message and do it all over again. Reviews were sparse but helpful. Used Amazon reviews on the same product so the only difference is the seller. Amazon also waned 25% more for a lesser product. I would use Tiger Direct again pending how the product I receive operates. "
"Arrived much sooner than expected"
"Not my first purchase of refurbished items from TigerDirect... never been disappointed. This purchase came with next day delivery at no cost to me! Couldn't be happier."
A rep from TigerDirect, RonaldoSL, has responded:
“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care
”