ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2021-07-01

Sells Products They Don't Have In Stock

"On two separate occasions now, I have bought something from TigerDirect out to get an email two or three days later telling me they are sorry, but the they don't have the product *they charged me for* in stock. Yes, I got my refund, but in my opinion I shouldn't have been charged in the first place until TigerDirect knew they had what I was buying. Ended up buying the same products from NewEgg in simple, no-suprise transactions. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-07-13
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
1/5

2021-06-30

No Inventory

"Tried ordering a refurbished computer, twice, and both times after the order "went through" it subsequently was cancelled after a few days with notification that the item wasn't available. Ok, might understand that, except that the computers were STILL listed for sale on their site. Just rubbish!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2021-06-30

Great Service

"very easy to get what you want"


Verified
2/5

2021-06-30

website i slow and clunky

"the website taks forever to load pages even on a fiber internet connection"


Verified
5/5

2021-06-30

Dell laptop with hp bloatware

"Laptop is nice. Great condition and seems to work well. I was surprised to see HP hot key support on a dell laptop. It made for a good laugh."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-30

Always great shopping

"I usually find most of what I need here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-06-29

Tracking

"Was unable to track package online"


Verified
5/5

2021-06-29

Always a dependable source

"Saw the specs on this HP box, thought it was a good price point, and placed the order. No reason to wait, I needed to upgrade one of my work boxes. "


Verified
5/5

2021-06-29

"Easy to navigate! great service
"


Verified
4/5

2021-06-29

Great Value

"The customer experience was very good. About the only thing I can think of doing better would be to supply more details in shipping status. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-29

Easy to make an order

"This is my second order and easy to make orders."


Verified
4/5

2021-06-29

So far so good, I used to use Tiger all the time, but i no longer am involved in computers other than the basics.

"I ended up having to enter my credit card info three times.. That concerned me."


Verified
3/5

2021-06-28

Making it easier to find shipping ETA

"The product page doesn't display an shipping ETA, I added the item to my cart and filled out my address and didn't show an ETA on that either, went strait to payment option. The item is for a birthday present and if the item couldn't be shipped by a certain date I did not want it. Had my brother take a look and he couldn't find it either. Not sure what I did but at somehow I accidentally found the ETA which was 3-7 days, thought that was acceptable, and ordered the product.

Other than that, good experience. Was easy to search for what I was looking for. Did not have to fill out pages of info just to receive an error message and do it all over again. Reviews were sparse but helpful. Used Amazon reviews on the same product so the only difference is the seller. Amazon also waned 25% more for a lesser product. I would use Tiger Direct again pending how the product I receive operates.
"


Verified
5/5

2021-06-28

IPhone 12

"Arrived much sooner than expected"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-28

Repeat buyer

"Not my first purchase of refurbished items from TigerDirect... never been disappointed. This purchase came with next day delivery at no cost to me! Couldn't be happier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process