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Product & services pricing
3.13/5
Chance of future purchase:
2.50/5
Shipping & packaging:
5.00/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
1/5

2020-01-08

Never Shipped

"I placed an order a week ago and still have no shipment confirmation. I called their customer services and it gives an automated response followed by endless “hold” music."


Verified
1/5

2020-01-08

No communication

"My experience was absolutely terrible with Timepiece.com. I paid an extra $38 for next day shipping and received the gift I ordered FOUR DAYS LATER. I emailed them my complaint three separate times with a chance to rectify or at least explain but received no response. I even included the "Want it delivered by" screenshot. I called the number on their website and received an office closed message, even though my call was within their business office hours. I will never, ever purchase from this business again. ZERO stars"

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Verified
1/5

2020-01-08

"They charged me and I never got my sunglasses. They haven’t even sent it and it’s been 3 weeks. I called each day to their costumer service and no one answered use a different websight "


Verified
4/5

2020-01-07

An excellent experience

"I am very pleased with the product their only fault was that they could not get it to me by Christmas but I was refunded the extra shipping cost would highly recommend timepiece.com "

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Verified
5/5

2019-12-27

Time On My Hands!

"I was very pleased with the quality of my Coach watch! I also received it quickly and its package was well designed. Five stars also for the excellent price!"

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Verified
1/5

2020-01-07

Everything went wrong

"I ordered my Oakley glasses and paid for 3 day shipping, Never received them. So I call timepiece and they tell me that they don’t sell glasses. Now a week later I get an email that says they were shipped out today. Never again will I do this"


Verified
5/5

2019-12-30

Great price and quick delivery!!

"Bought my wife a Movado at a great price and it was delivered very quickly to be prior to Christmas!"

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Verified
5/5

2020-01-06

good

"Quick shipping exactly what I wanted"

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Verified
1/5

2020-01-05

Big mistake

"Still waiting for my watch to come,
Can’t get anyone on the phone what ever the hour I called.
"


Verified
4/5

2020-01-04

Great Service But Watch Battey Was Dead

"My Watch Was Received Quickly. Upon Opening, Unwrapping, Etc., I Discovered The Battery Was Dead !
I had To Wait 5 Days, & $10.00 Dollars To Use My Watch.....
"

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Verified
1/5

2020-01-04

They never delivered the product

"It has Already been more than a month and I haven’t received the product. I had ordered a watch for $280. Their contact center number also doesn’t work. I will never order from them."


Verified
1/5

2020-01-03

Like dealing with a closed store in the mall...no sounds or contact of any kind.

"Made an online order in early December for Christmas. After the order was place, heard NOTHING of any kind from anyone about it except for machine-generated messages.

Calling them is a nightmare, I never got a live person after trying a half dozen times and the online contact form is likewise never acknowledged except by machine once it has receipt of the message.

I ended up getting the identical item for less in a local mom-and-pop boutique store here where I live. They heard my horrible experience with Timepiece and went out of their way to help me get a watch before Christmas!

I will not be buying from or recommending this place to anyone.
"

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Verified
5/5

2020-01-03

Good experience

"Product was exactly as described, for a good price, and shipping was very quick."


Verified
1/5

2020-01-02

Terrible Service

"Placed an order. Over a week later, I've received no updates. I've contacted customer service and gotten no response there either. Stay away."


Verified
5/5

2020-01-02

my experiance was great

"it went great no SNAFU i will use them again"

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