"I purchased this charger for the specific laptop at an incredible price and was skeptical that maybe it was not sufficient, working or that there was some caveat. Nope. It does exactly as hoped for: it charges the laptop. The laptop has a dead battery though. We're looking to replace that and see if this charger continues to work as expected. Kind of hard to give a full rating because of an external problem not the fault of the charger of course. Since we're not looking to invest anytime soon, we'll have to say that the charger is excellent because it keeps the laptop powered on, something we haven't been able to do in over a year or so. "
"Every time I ordered, it was a good experience except for the time it takes from China to my house. I wonder why you guys dont open an office in USA or Canada. Service would than be so much better. If you had offices in USA or Canada, delivery whould take more or less 7 days as opposed to sometimes 2 or more months.
Amazone did it and they even tell you what day it will be to your door.
"
"Chatprotokoll T-Mart v. 21.12.2017 Sweetie
Johann:
Hi!
I called also a week ago and the girl told me
"don´t worry".
I ordered on the begin of november.
171112XRQDNC
The delivery was in two parts.
The second !!!!! part arrived one week ago but the first part didn´t come until now.
There are the gifts for christmas and now I am a little nervous.
Currently in room: Sweetie.
Sweetie:
Welcome to Tmart online service. It is my honor to help you.Thanks for your waitting. This is Sweetie to help you
Sweetie:
Ok,please wait 1 to 2 minutes ,I am checking for you , thanks for your patience.
Sweetie:
Can you tell me which items do not receive
Johann:
the hole second part
Sweetie:
So it should be arrived in 1 week
Sweetie:
Please wait with patience
Johann:
this are the gifts for christmas
Sweetie:
The items ahould be arrived before the christmas
Sweetie:
So please wait some time
Johann:
there is only one day!!
Sweetie:
There are many factors which may affect the delivery time, such as the bad weather, your local traffic, your local logistics and so on.
If any delays caused by these factors, please understand.
Johann:
is this right???
Johann:
and where is the package now, the tracking is out of order????
Sweetie:
Because it has not been updated , so it cannot check now . But we will contact the shipping company to update, it should be updated as soon as possible.Please check it later.
Johann:
when???
Sweetie:
1-2 days
Johann:
2 days is tooo late
Johann:
because there are the gifts for christmas!!!!!!
Sweetie:
Sorry, we will help you to ship quickly
Johann:
I told it also in the conversation with the support one week ago!!!!!
Sweetie:
Because they are free shipping and shipped from the hongkong
Sweetie:
So it need to take more time
Johann:
but nothing happened
Sweetie:
So you only wait
Sweetie:
It will be arrived soon
Johann:
before christmas????? you promise??
Sweetie:
Sorry, we are not sure
Sweetie:
Because they are free shipping, so it need to take more time
Sweetie:
Thereare many factors which may affect the delivery time, such as the bad weather, your local traffic, your local logistics and so on.
If any delays caused by these factors, please understand.
Sweetie:
Wewill contact the shipping company to update, it should be updated as soon as possible.Please check it later.
Johann:
when later??????
Johann:
one hour two hours
Johann:
5 hours???
Johann:
when
Sweetie:
Sorrym it is in night in china
Sweetie:
So we only do thatin 12 hours
Johann:
ok, I will wait and check it tomorrow, but its very bad that my conversation one week ago was ignored!!!!!!
Sweetie:
Ok,thanks for your patiene and understand
Sweetie:
Sorry for so much inconvenience
Johann:
ok, I will copy the conversation and show it via net to another clients, maybe its a good information about the circumstances
Sweetie:
Ok. thanks for your patience
Sweetie:
It is my great honor to help you. Is there anything else I can do for you?
Johann:
yes, you can write ma an @ when the tracking is updated
Sweetie:
Ok, we will send the email to you
Sweetie:
Ok, no problem, we will send it toyou
Johann:
thank you very much and good night to china!!!!
Sweetie:
Thanks for your time.Have a nice day, bye
second chat protokoll 31.12.2017 Winnie
Welcome Johann! Your request has been directed to the After-sale Service department. Please wait for our operator to answer your call.
Call accepted by operator Winnie. Currently in room: Winnie.
Winnie:
Welcome to Tmart online service. It is my honor to help you.Thanks for your waitting. This is winnie to help you.
Winnie:
Could you give me your order number or email so that I can find your order?
Johann:
Order No. 171112XRQDNC
Winnie:
Due to it is international free shipping so that will be take a little longer and it is on the way to you hope you can wait patiently.
We will appreciate if you could wait 1-2 weeks more.
Johann:
those are the christmas gifts
Johann:
where are the items????????????????????
Winnie:
The shipping company does not update the tracking information, but please do not worry, it is still on the way.
Johann:
the girl over two weeks ago told me the same "dont worry the package will arrive before christmas" and the second girl one week ago told me "you will get an e-mail within 12 hours"
Johann:
nothing done until yet, only lies!!!!!!
Winnie:
Yes
Winnie has left the conversation. Currently in room: Johann.
and today its 11.1.2018 an nothing, no answer, no @, no package!!!!
the payment was via credit card in november
this is my experience!!!!
"
"Great price and trustworthy delivery. Will shop again"
"Ordered rush delivery on a gift for the holidays and paid extra for 2-3 day delivery. Product never came! When I contacted them to see what happened, they sent me an invalid tracking number and told me I had to track it down. The product was never even sent! I would never order anything from them again."
"Good prices.Best of all FREE shipping"
"They were great. When the first item failed to work they immediately sent me a new one at no cost to me. They have the best prices and are a number one Seller. ed"
"Purchase was misleading seeing we were lead to the link from a NIXAdvance Screen and you sent us a different vendors digital picture frame that was of very, very poor quality. It has multiple foreign languages available and couldn't even find English. All around it was not a "merry" christmas when I opened it. Will not be mislead again.
"
"finally received it yesterday..thanks... will be a while before i have someone install it"
"Gave me what I wanted when I wanted it. No fooling around going from site to site. I was an adult human, not a child that needed my hand held. Thanx a lot"
"i purchase a item on day 13 of december i payd 10,85 for express delivery as in the tmart cart it says the product will take beetwen 2 to 7 days to arrive after 5 days i talk with csutomer support and they told me the product it have not been dispached, i talk again and in day 19 they told me ot was posted i talk with dhl and they told me the tracking code said the label was printed but the product was not posted, the product was finnaly posted o day 22 and arived on day 27... when i used for the first time the product just dont work...i bought a 38 pounds smart computer who stays on reboots, the boxs looks used i contact tmart and i send a video day 27 and until now i didnt get an answer after two weeks."
"It was easy to order and the product was what was described on e-mail. It was delivered quickly."
"everything i needed
thanks"
"J'ai acheté deux produits chez Tmart et ces produits sont conformes à la description avec un bon rapport qualité prix. La livraison reste longue mais conforme à l'attente annoncée. Donc rien à redire!"
"on time, b4 xmas too........"