"I don't really feel good about the four star rating, but ultmately I got a refund for my defective product, and was allowed to keep it. The controller is good. The frame is usable, and the motors all work, so I may purchase a replacement motherboard or just keep it for parts.

The reason I think four stars may be too much is because I really believe that the first two emails that I sent them only generated an automated response, and nobody actually read them. The questions asked didn't pertain to my issue. They wanted a picture of the problem even though a picture would have added no clarification to the issue. They then sent another email with four steps of troubleshooting I explained in the first two emails what I had done to troubleshoot the issue and come to the conclusion, which was actually more detailed than the steps they suggested I follow in their second automated response.
When I responded to them the third time, I used the context and form of their email with the opening sentence stating that I was honored that they were trying to help me, and I apologized for not clearly stating the issue so that they could come to a solution.
They responded to this email with the offer to refund or replace the item.
I almost wonder if that response was automated also, and if a customer takes the time to play the email game three times, a refund will be offered.
Anyway - I've been notified that my refund was processed and All's well that ends well. "

"I have been buying good from TMart for over 2 years and they have been great. Even when there was a problem with a product, it was resolved ."

"IT was grate, the Flashlight & camping light are reality nice."

"Ordered a smart bracelet. Did not work---- faulty design and program

Applied for refund, on Tmart chat room. Received within a few days.

Ordered a smart watch. Did not work--faulty design and program.

Applied for refund, on Tmart chat room. Received within a few days.

"

"T Mart has really deals on a wide variety of items. Things you may not see everyday to common items that are everywhere else. The only difference is the prices at T Mart are very affordable. "

"Very interesting products at reasonable prices!"

"Yes T-mart helped with my problem thank you for your fast service."

"I KNEW you could not buy a useable radar detector for 12 bucks, but I was curious. I am sure there are those who would like to own a detector of this poor quality. My past detectors cost well over $300.00. (Bels) The seller is probably OK."

"Very reasonably fast delivery"

"Items were as advertised, delivered promptly in good condition. I had some problems with one unit, contacted the seller and they made things right promptly. Overall, a very good experience. I have placed another order with Tmart and will continue to shop with them."

"I ordered several of the same item at different times and they were all delivered very quickly."

"Not very happy how it is to reply back on an answer on a defective item"

"What ever I am order it is very good and deliveri in expecting time."

"It's a pleasure to buy at Tmart. If you check all the details of the article and look at the image carefully, you will have a very good idea of what you are going to buy.
You can't pay between 80% and 90% less than your local store and always have the exact same quality. But most of the time, the quality is very very good. At this price all item is a bargain !!!

Ok the shipping are very long to Canada but it's absolutly not a problem when you save a lot of money . BE PATIENT :)

The customer service are perfect , Tmart always find the right solution if we have an issue . "

"After my initial order, a well made five litre military style gasoline container, went smoothly, I placed two additional orders. I was contacted by a tmart rep asking for me to send to them copies of my credit card, driver's license and passport. Of course I refused and they cancelled both of the other orders that I had made. Seemed like the worst sort of scam to me. I have been ordering from the internet for over twenty years and have never been asked to send such personal and private information. Of course I do not have any way of knowing if this behavior is company policy or just a rogue employee but it certainly turned me away."