"These guys are GREAT. They gave me good advice on the phone. They sent exactly what they said they'd send, and even I can follow their beautifully clear instructions. And the refilled toner cartridge works flawlessly. For lots less money than I would otherwise have paid. And then the president of the company even sends a moving, thought-provoking Christmas message. This is what a company SHOULD be."
"Your service and products are always great. What more can I say? .....WmHW"
"Very satisfied;i have been your customer for probably 10 years or more.Jowita D"
"Their refill selection system is really great and selecting the correct refill kit is easy. If you have questions, you can call them .... thats right ... talk to someone. I have used these folks for many years and I enjoy working with them. Kudos! Tim"
"This was my first oder from TonerRefillKits and customer service called me just to be sure I was ordering the refill kits for the correct printer and see if I had any questions. I've ordered a LOT of items over the years from internet based providers and this is the first time I've received a call like this. They really do take their customer service seriously, and that call left me with a very good impression of the company. I have used the first toner refill and while the process was messier than I hoped, the refilled cartridge works perfectly."
"Great company, fast ship and great product. Thank You"
"The product arrived promptly and had great instructions with it. I've ordered from TonerRefillKits for over 3 years and saved a ton of money with them!"
"Customer service is great. I get a phone call confirming the order I just placed online. And the time it takes to get the order is great. Not to mention the price, I'm saving so much money and get some M&M in the process."
"I am a repeat customer because they made it so easy for me to save alot on money. Anyone can do this and the printing and copying is as good as new. I honestly have no complaints and the
people are nice to deal with. "
"Absolutely and totally satisfied in every way with TonerRefillKits. I've been using them for approximately ten years and have never had any kind of a problem."
"Everything worked as promised,it took me a little longer than expected since I was tired. I had a problem with one of the reset chips,either it arrived damaged ,or I damaged it while putting it in the cartridge. They sent me out a replacement at no charge ,no questions asked.I couldn't ask for a better customer service experience.I will buy from them again when my toner runs out.
They are everything they brag themselves to be.
Bill"
"TonerRefillKits really understands quality customer support. I placed an order with Amazon. The next morning I got a call from a lady to check that I indeed had ordered what I want. I have never received such a call. Moreover, I could clearly hear here. Most of the time when I get calls from companies, I can barely understand what they are saying.
I then decided to order a replacement cartridge and engaged in an online chat. Great support and follow through till I talked on the phone to place this order. All three people were 100% helpful and friendly.
Toner Refill Kits could not have been more helpful and supportive.
Bill Walster
P. S. I received my order today! Much sooner than I expected. Now I have a printer again. :) They included a small bag of M&Ms too."
“Dear Bill:
Thank you for your review of our company.
When we make those day of purchase "Thank you"/order confirmation calls (and we have been doing that for years and years), the most frequent first reaction we get is, "Why are you calling me?"
The next most frequent response we get is, "You are actually calling to thank me for my order?"
When I decided we were going to call people to thank them for their business (the same business day or the next business day if they order after hours or on the weekend), I had no idea that an old-fashioned thank you would be received with such surprise.
As you have already seen, our people are absolutely top-notch. In fact, my wife, Annette, and I have the luxury of having the best team of people around us in our 24+ year history.
Though I was the one who decided to go into the toner business nearly a quarter century ago, and she started working at my side less than a year later, the days of just the two of us being able to do it all are long gone.
We are still both completely immersed in the TonerRefillKits.com business every day and look forward to another 24+ years.
Our phone number is on every page of the web site and my personal email address is posted on our contacts page, so if you ever need us, please don't hesitate to give us a shout.
Have a Merry Christmas (or a happy whatever you may celebrate this time of year)!
Thank you, again, for your patronage and for taking the time to give us a big "thumbs up",
John and Annette”
"I used that refills for my HP and It works like the original ones with no problem, and cheaper than market value, why not.. I will now get for my Canon laser printer and I am sure it work great like the other one.. thank you and good think you are under my one clik line.. "
"thank's, i really enjoy your product because i save time,and i recycle my toners and i save around $350.00 in new cartridge thank you again, the quality is good and easy to refill and undersatand the instruccion "
"Very good value, accurate, easy to find the right kit for the printer, very good, highly recommends
Claude "
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Thank you, so much, for the patronage and the kind words.
I sincerely apologize about the "misbehaving" chip and am happy to hear you got the replacement post haste.
Those darn chips (which
(As you saw me write in the "Thank you" letter that was in side the shipping box, the only problems we can fix are the ones we know about and I am glad you immediately let us know so we could fix it.)
We're not a huge company, so it means a lot to us when someone takes the time to say, "You done good!"
Though some people say this sounds "corny" (and I have said it many, many times before), because of people like you, all of us here at TonerRefillKits.com have roofs over our heads and food on the table.
That's what makes us get up in the morning and give our all to making our products and service as good as they can be.
Thank you,
John Galt - "TheRefillMan"”