"Everything went as smoothly as I had hoped"

"Shipped fast! Product was complete as oer advertisement"

"Delivered as promised in great condition."

"Great company. Fast Shipping. "

"ToolBarn had an excellent price, shipped the correct products I ordered and delivered fast. Can't ask for much more, I'll keep them in my list of favorite tool suppliers. "

"Received exactly what I ordered, on time and in good condition."

"Great selection and fast delivery. "

"Easy to order and fast delivery."

"Shipping was fast and everything arrived as advertised. Can't ask for anything more than that."

"Buyer beware! On May 31, 2015 I ordered via thier internet site a Honda gas powered line trimmer. 10 days later I received it. The item came without the semi-matic trimmer head as advertised. Instead I got the manual feed head.
On June 8 I contacted them. The service rep was argumentatve denying all responsibility to send me the line head I ordered. Following his arguments I spoke to the manager, Mike Large. He initially argued as well. He blamed Honda. The next day, June 9, he called saying he would send free of any charge, the trimmer head pictured and described in thier ad. To date, and this is now June 21, The head has not arrived. Draw your own conclusions.
I am taking action against them with the State of Nebraska and State of Oregon. This is one of the poorest responses I have ever received from a retailer.

"

"On May 15 I placed an order for several relatively common items. The order shipped a month later, I should receive it in a couple of days. 34 days to get a few common tools. Clearly, Toolbarn did not offer the level of service required these days to keep customers coming back. When I order from an ecommerce company I expect to see the product within a few days, not weeks. Save yourself the hassle. I've ordered from the CPO family of businesses and have received quick, professional service. They will get my business in the future.

UPDATE - Toolbarn.com quickly responded to my complaint and went out of their way to try and make things right. Perhaps my experience was a one-off."

"Wish I had seen all these bad reviews before ordering. Here's my experience: Order through the web site (6/15/2015), next morning someone leaves me a voice mail to call them back because the order has not processed. Annoying but ok so I call them. The person answering the phone was uninterested or unable to help. Since he could not help I kept asking to be forwarded to his manager or someone else to help. He claimed everyone was either gone for the day (at 10:30am!) or on vacation and "nobody is available". Finally he hung up.

Now need to see if order gets cancelled or have to report to credit card to stop it. What a hassle.

Horrible place, avoid at all cost. Amazon has same item for about $20 more but at least I can always trust them to process orders correctly."

"Made a single purchase 6 months ago and was (as always) very careful NOT to select their newsletter/updates/advertising and what-not. I get enough junk mail as it is.
This morning I still get a piece of junk from them, announcing "Thanks for singing up for ToolBarn Alerts".
They price may have been lower than at other sites (I can't even remember WHAT I bought!) but if that means I'm getting junk mail I did not ask for... I'll gladly go to the competition next time."

"I recently purchased an item from toolbarn.com and WILL NEVER order anything from them or their affiliates again. I wish I would have had read these reviews before I purchased from them. I sent them this email "My wife recently called and talked with Randy about returning a DeWalt blue tooth radio adapter for me today. She did explain that the adapter was unopened and still in its original packaging and that we would like to purchase another item (DEWALT DWFP12231) instead. She said Randy was courteous but he said we would be charged the shipping cost to return the adapter. When I came home I looked at my "ship ticket" and read that I would also be charged a 20 percent restocking fee. After adding up the shipping fee to get the adapter to me ($9.15), the shipping cost to return it to TOOLBARN.com ($8.65) and the restocking fee ($7.39) I would be out a total of $25.19 and have nothing to show for it. Considering the cost of the adapter is only $36.93 I am out more than half the cost of the adapter. I truly believe this is not how TOOLBARN.com conducts business or at least I hope not. Please tell me there is some other way to handle this issue." This was there reply "We do not charge a restocking fee for Toolbarn. You would be responsible for ship[ping the item back to us. We do charge a restocking fee on our parts site. Please let us know if we can further assist you." Nothing about the more expensive purchase I planned on making, just send it back and eat the shipping costs. Even with just the shipping cost I am out half the cost of the original item. So I will keep the item and tell all my family, friends, and coworkers to avoid toolbarn and thier affiliates."

"I order some items Jan 1 2015, It is now Jan 30. I called and they said the items are back ordered. I finally called and canceled my order. They still have there money and hope I get it refunded. This is totally crazy. Never once did they send me an email stating it was back ordered.. When, I called they did not know when item will be coming in"