"Website was really slow and buggy. I had to enter my shipping address multiple times. It failed and timed out a few times.
For payment, same issues. First when trying my Credit Card, it failed a few times. Had to switch over the PayPal, which then also timed out twice."
"They had what we needed happy!"
“We're thrilled to hear that you found what you needed! Thank you so much for taking the time to share your experience with us. Your happiness is our top priority, and we're excited to continue providing you with the tools you need!”
"Hard to find tool was easy to find at toolsource!"
“Wow, we are thrilled to hear that you found exactly what you were looking for! It's always our goal to make the hunting process for those hard-to-find specialty tools as easy as possible. Thank you for choosing ToolSource.com! Your support means the world to us!”
"Set of 6 Bahco screwdrivers will be good for 70$. I have paid 20$ apiece locally.
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“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our selection of quality tools at ToolSource.com. The Bahco screwdrivers are truly a fantastic deal, and it’s great to know you feel like you scored! We appreciate your support and can’t wait to serve you again soon!”
"Great inventory & eaasy sight to navigate"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love our tool selection and find our site easy to navigate. Your satisfaction means the world to us, and we can't wait to serve you again! ”
"I never fail to get what I want when I shop here."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you always find exactly what you're looking for at ToolSource.com. Your satisfaction means the world to us, and we can't wait to continue providing you with everything you need for your projects! Keep coming back for more!”
"We've been in the business for 40 plus years at this location all of a sudden one day the cone from the tire machine decides to turn up missing, lot of petty thieves in Wisconsin. So can't find a replacement here so we've tried your place and you had what we're looking for what a preferred a little bit lower price on it but what can I say that's just the way things are today! That's about all I can say replace the order and will await the arrival of the park. Thank you very much"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that we could provide the replacement part you needed! Your support means a lot to us, especially from a seasoned business like yours. We can't wait for you to receive your order and we look forward to serving you again in the future!”
"EASY AND FAST QUICK TO ORDER HAD WHAT WE NEEDED"
“Thank you so much for your incredible review! We're thrilled to hear that you found the ordering process easy and quick, and that we had exactly what you needed. Your satisfaction means the world to us, and we can’t wait to serve you again!”
"GREAT THANK YOU! HAD EVERYTHING I NEEDED IN ONE STOP."
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found everything you needed quickly and easily. It's our goal to make your shopping experience smooth and convenient, and we're glad we could deliver! Your support means the world to us!”
"Easy to find with Google, Impressive selection."
"A little hard first navigation but got easer during process "
“Thank you so much for your feedback! We're thrilled to hear that you found the navigation got easier as you continued using our site. We're always looking to improve, and your insights help us get there! If you have any specific suggestions or if there's anything we can do to enhance your experience further, please let us know. Happy tool hunting!”
"easy purchase found what i needed"
“Thanks for taking the time to write a review we are happy that you were able to find what you were looking for!”
"I AM HOPING THAT I JUST NEED THE PURCHASE ORDER NUMBER AS THIS WAS SET UP BUT NOT SURE BASED ON THE WEBSITE IF I NEED TO TO IT BY CREDIT CARD."
“Thank you for your fantastic review! We're thrilled to hear that you’re exploring our Meritool products! You can start your order with a purchase order number, but if you have any questions or need assistance with payment options, our team is here to help you every step of the way. Your satisfaction is our priority! Happy tool shopping!”
"Lots of great items and Great Customer service!! Double checked with customer service they confirmed my items and availability placed order for items. nice easy hassle free!!!!"
“Thanks for the fantastic review! We're thrilled you found what you needed and our customer service team was helpful. We appreciate your business!”
"I needed a replacement die for my Chicago Pneumatic nibbler and Tool Source had the best price, in stock."
“Glad we could help! Sounds like your Chicago Pneumatic nibbler is back in action thanks to our in-stock selection.”
A rep from ToolSource.com, toolsource, has responded:
“I'm sorry to hear about your frustrating experience with our website. We strive to make the shopping process as smooth as possible, and it sounds like we fell short in your case. We understand how annoying it can be to repeatedly enter your information and face payment issues. Your feedback is valuable, and I’ll make sure it’s passed on to our technical team so they can work on improving the site’s performance. If you need any assistance with your order or have further concerns, please let us know.”