"It’s friendly your site and easy "
"Calling was easy. I could understand the person on the other end. She was helpful. My order was placed in a jiffy!"
"Was looking to purchase some Genius Tools brand items, Toolsource had them for a good price."
"Seems like a legit site just need to test the tool when it arrives "
"Found the product quickly and was able to see accompanying calibration services offered"
"I was afraid it was discontinued, but, these guys have it!"
"Ordered from a link my son sent me - had a bit of difficulty getting the address to show correctly on the order. Received an email letting me know that because I was ordering from Canada shipping would be significantly higher and could cost additional tax crossing border. Basically shipping and tax would most likely be higher than the order. Let me cancel the order by email and credited my card with no hassle. Net time I'm shopping in the US would definitely shop in person."
"Found what I needed, trusted site, and easy web site to find all your tool needs..."
"My first time shopping for this product for my housemate and the online shopping experience was very easy and unemcumbered."
"Online ordering is easy to navigate. "
"Pleased with the amazing low price of the product, a bit shocked at the shipping cost. If it wasn't still a reasonable price with the shipping, I would have cancelled the order..."
"Search price listings drastically differed from cart prices($300)"
“Thank you for taking the time to share your feedback with us regarding your recent experience on ToolSource.com. We deeply regret to hear that there was a discrepancy between the search price listings and the prices in your cart, especially to the magnitude of $300.
We understand how frustrating this must be and sincerely apologize for any inconvenience this may have caused you. Our team is dedicated to providing accurate and transparent pricing information, and we have fallen short in this instance. Unfortunately, supplier costs change frequently and we can't control how fast those prices are indexed on Google we do post changes to Google multiple times a day. ”
"Super easy, got exactly what I needed. Shilling was a little higher than expected but whatever. "
“Thank you for your positive review and for choosing ToolSource.com for your needs! We're thrilled to hear that you found our platform user-friendly and that you got exactly what you were looking for.
We apologize if our shipping costs were higher than you anticipated. We strive to keep shipping as affordable as possible while ensuring that your items arrive safely and promptly. We'll certainly take your feedback into account as we continuously work on improving our services.
Don’t forget to check our website for future deals that may help offset shipping costs, and please reach out to us if you have any questions or need further assistance. We appreciate your business and look forward to serving you again soon!”
"1st time good experience happy with the web site "
"the picture of the products make it it easier not to make a mistake> The shipping is a little high."
“Thank you for sharing your shopping experience with us. We're delighted to know that our product images played a helpful role in making your shopping process seamless and accurate. We always aim to provide clear and detailed visuals to assist our customers in making informed decisions.
We understand your concerns regarding the shipping costs. Please know that we continually negotiate with shipping providers to offer competitive rates without compromising the quality and speed of our service. We also regularly evaluate our shipping policies to look for ways to reduce costs for our customers.
To ensure you receive the best value on your purchases, we recommend keeping an eye on our website for special promotions and shipping discounts that may be available in the future. Additionally, we invite you to join our loyalty program for savings on future orders.
We value your business and are grateful for the opportunity to serve you. If there's anything else we can assist you with, please don't hesitate to reach out.”
A rep from ToolSource.com, toolsource, has responded:
“Thank you for reaching out to us and for your recent order. We genuinely appreciate your feedback and understand your concerns regarding the shipping cost. We always strive to offer competitive prices for our products, and we regret any surprise that the shipping cost may have caused.
Please know that we are constantly working to optimize our shipping options to ensure they are as cost-effective as possible for our valued customers. Your satisfaction is of utmost importance to us, and we want to make sure your shopping experience with us is as seamless and enjoyable as possible.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to let us know. We are here to support you and are committed to addressing your needs.
Thank you for choosing Toolsource, and we look forward to serving you in the future.”