"I was extremely pleased with my prompt, efficient customer service from James. I'd highly recommend NYwatchstore.com for reasonably priced, quality watch replacement needs.
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"I made an order, and it has been difficult to track my oder, so I called but was a voicemail.
30 minutes later I was called and email on how I can track my order and apology for the delays due to the long holiday. Overall I was satisfied with the reception from the costomer care."

"I recently had an outstanding experience with NYwatchstore.com. I was on the hunt for a rare Casio watch and was thrilled to find it here at an unbeatable price! The lowest in North America! The communication from the store was excellent; they communicated with me to confirm some details and updated me about the process. To top it all off, the shipping was incredibly quick. I couldn't be happier with my purchase and highly recommend this store to any watch enthusiast!"

"The stainless steel bracelet I purchased was of excellent quality and was an exact fit for my Citizen watch. The vendor's representative walked me through both the purchase and installation processes. Further, the price was remarkable, and it arrived in the mail, as promised. I highly recommend NYWatchStore.com for your watch needs!"

"When there was a question on my order - NY Watch was in contact immediately! The order wasn't delayed at all. Great product, great price, great service - what's not to love?"

"There was a minor glitch with the order but a quick call solved the issue. Great customer service and terrific products offered. I'll definitely be doing business with NYWatchStore.com again. Thank you!"

"This company is fantastic! I ordered the replacement watchband with engraving from the website and it was shipped immediately! It was very well packaged and arrived it perfect condition. I called for some installation guidance and they were very thorough in explaining every aspect of the process! Will definitely buy from them again and recommend to everyone! "

"Inadvertently marked the most expensive shipping option and they caught and notified me right away. Would definitely order again."

"I worked with one of the customer service representatives through a series of text messages spanning about 2 weeks. The professional who accepted my request for assistance -- and stayed with me as we figured out options, was patient, a good communicator and an excellent expert. We had more than 30 text exchanges, which included photos, measurement details and recommendations.

What impressed me so much was that my purchase was for an item less than $40.00. I was seeking to buy a new watch band for a timepiece that had a lot of sentimental value. I will always come back to NYWatch Store for all future purchases.

I hope you can commend the person who assisted me -- it was, start to finish, an ideal customer experience.
Anita
Philadelphia PA
June 10, 2024"

"I bought a luminox watch order # 646599 for 240 dollar "

"The customer service representative who helped me with my order address was very helpful."

"Very happy with my purchase. Also very pleased to speak to the rep each time I called the business versus interacting with automated recordings"

"Good figment and style. Would recommend."

"Love your store, great service for watches AND bands. Thanks"

"My gift card had multiple problems. Staff kept me informed so that proper payment could be remitted and my bands shipped out. Thank you!"