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Product & services pricing
2.50/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.34/5
Return/Replacement policy:
3.34/5

5/5

2021-12-12

Great service!

"I found the item I was looking for on this site and it was about 25% less than I had seen elsewhere. I had never used this site before but found the customer service excellent in responding to my questions. My item arrived earlier than expected and was exactly as described. I would highly recommend using Totally Furniture!"

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5/5

2021-12-09

Great!

" Fast delivery, great price, beautiful fireplace for tv console. Considering another for fireplace."

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5/5

2021-12-01

Fast shipping, best price, and product as described

"I bought a solid wood bed frame from Totally Furniture. I had already figured out the exact bed I wanted to order before I found the Totally Furniture site. I ended up ordering from Totally Furniture because they had the best price (by quite a bit) and shipping was free. The item arrived quickly. I am pleased."

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1/5

2021-11-30

$386 paid for a bed I never received

"After hours and hours of searching for the perfect bed, I found it & ordered it fromTotally Furniture. Apparently when I put in my phone number for the order I made a one digit error , my bad. When the bed shipped the freight carrier was not able to reach me . They contacted the vendor and Totally Furniture sent me ONE email for immediate attention. Unfortunately I didn’t see the ONE email sent as there was an unforeseen death in our family & my email was the last thing on my mind. So the bed was shipped back to them. Totally Furniture made no other attempt to contact me. Now the price of the bed went up about $100 more and they won’t work with me on the shipping costs . I had to call them 4 times before anyone with any decision making power would talk to me. Terrible customer service. I would NOT recommend this business to anyone. "

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5/5

2021-11-27

Perfect condition

"I ordered 2 Angel snow globe churches. I had never ordered from this company and was a little concerned about dependability. However, they arrived perfectly packed and protected. They were in perfect condition and a month before Christmas! I am very grateful! The ordering was clear and simple and the company kept me continually updated on any shipping delays. Thank you so very much because these were items that were hard to find!"

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5/5

2021-11-27

My purchase was perfect!

"I ordered a dining table from here and it arrived quicker than expected and in great condition. Thanks I love it!"

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5/5

2021-11-23

Hall tree

"Totally Furniture is an awesome seller. My shipment arrived fast and no damage. The white hall tree I ordered was packaged with care and rough handling in mind, All pieces arrived without a scratch. I am super happy with my purchase!! The assembly was easy and the instructions were clear, well marked and made putting my hall tree together in about two hours simple and not stressful. Thank you for a great piece of furniture!!"

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5/5

2021-11-23

LOVE IT!!

"Delivery was very fast. And the stool looks so good I love it. There are several other stores selling it but here it is the cheapest. "

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5/5

2021-11-08

Great experience!

"Ordered a patio chair set from Totally Furniture. It shipped quickly and arrived in perfect condition."

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4/5

2021-10-26

Gorgeous velvet daybed

"I am so happy to say this is an excellent bed and it came early. The only thing bad was the castors and most of the hardware were not there in the package. Even though I had to spend 30 or 40 dollars this was still $200 cheaper than anywhere else. I would definitely order from this seller. "

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5/5

2021-10-23

Excellent customer service & communication!

"I searched multiple furniture stores for a 66 inch hunter green vanity and a matching 42 inch vanity and found them on Totally Furniture. Regrettably the 66 inch was back ordered, yet Totally Furniture allowed me to place the order and delivered both pieces within two weeks, earlier than initially promised. They are stunning and exactly as advertised.

Not only did I receive an order confirmation, but several emails confirming the order when the shipping company was assigned and when the items would be arriving and a follow up email to ensure that everything was as expected. I would highly recommend Totally Furniture and will be Back.
"

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1/5

2021-10-22

Total Fraud - Will Phantom Ship Goods and Never Deliver or Refund

"This company is a fraud. They charged me for goods that never came. They refused refund or replacement. This was supposedly a Fedex delivery. They claimed to be BBB Accredited on their site. But when I checked the BBB website to complain, their company could not be found as they list under Orlando, Florida or anywhere in the US. I am out $238 with no furniture delivered. It figures that they were the cheapest and only company with the inventory of the item I wanted!"

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5/5

2021-10-21

Excellent Experience

"I recently purchased a pub table and chairs, which required assembly upon arrival. Everything was in good condition with the exception of the table top, which had some damage, presumably incurred during shipment. I contacted Totally, provided a couple pictures of the damage and a new table top was sent immediately. We are very happy with this purchase and will not hesitate to reach out to Totally for our next furniture purchase."

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5/5

2021-10-14

Counter chairs

"Totally furniture exceeded my expectations. Their prices were fair for the quality of the chairs received. Shipping was fast. There were no missing pieces (hint) look under the velcro part on the underside of the chair cushion and you will find all necessary bolts and parts if not easily seen in box. Would definitely recommend to friends and family. Thank you for a great experience."

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5/5

2021-10-05

Great Pantry Cabinet!

"Fast delivery, easy to assemble, holds a ton of items. Very sturdy construction, great value for the price."

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