"Order straight from the manufacture this place is garbage. Omg there response this guy called my cell phone at 11 at night to curse me out. He also sent me a return label without asking. I did not want to devices for the price of one lol. Read the reviews on this place in Reddit as well as any other site but this one. Terrible company read the BBB reviews. I for one am sick of getting screwed by vape shops. Also ever review is five starts not one single 4 star experience. This leads me to believe that all those 5 star reviews are very questionable.
Update: I fixed the device myself. I emailed him stating I would not be seeking a refund or exchange. I asked for my personal data to be deleted Tyler Brow e refused unless I deleted the negative reviews about him. Now I believe he will use my information for harassment or fraud."
"delivery on time, good product description, works good with my Boundless SFX, I may purchase again."
"Atomizer arrived and when placed in the peak it barely even gets warm. (Just melts and doesn't burn) Cleaned all connectors with rubbing alcohol and still just barely past warm."
“Hey Jeremiah,
Sorry to hear about this. I just created a ticket for this so we can assist you. We are a Puffco authorized vendor and as such your atomizer comes with a 30 day warranty. Please respond to my email at your earliest convenience so we can get this taken care of for you.
Thank you ”
"Fast shipping and good folks to deal with."
“Hey Tom,
I see you got a Ghost MV1 battery from us delivered on June 11th 2022. Just wanted to follow up on this and make sure you do not have us confused with another vendor. Have texted you and will follow up with an email so we can get to the bottom of this and make sure you are taken care of.
Thank you
Tyler”
"I had a ton of questions and concerns that Tyler happily answered. Great customer service and quality! My used volcano classic is working like new. "
"My transaction went through perfectly and the price was right on!"
"Dank you berry much. I could not be happier with my vape and the speed to which it was received. I shall return "
"This is the only website i purchase my vaporizers. They have a great buy back options, great accountability when a vaporizer company goes out of business!"
"Very happy with this vaporizer. Clean taste, smooth inhale. Exactly what I was looking for. Worth the investment."
"I was looking for a a second Vape exhale couldn't find one because it was discontinued or the company is no longer in service but the cloud vape store had to hook up and that was one little problem but your guy Tyler corrected it and even through a cool little grinder/zig zag holder / tip holder/compartment for the herbs I love it and love this place highly recommend it thanks again Eric M for cali"
"I bought a refurbished Mighty+ and I have had no issues with it!! Also, being able to make payments over a few weeks was clutch!!!!"
"They always have the best deals I always come back to them. Anytime I try to look for better deals no one can beat them. I only shop at the cloud store"
"I love the dry herb vape and the people too. They go above and beyond to be excellent! "
"Excellent price on a Volcano, very fast shipping, responsive customer service. Couldn't ask for more."
"Very satisfied with my purchase everything was on time and in great condition! "
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:
“Hey Rob,
Sorry you feel that way. It looks like we sent you a return label so you can send the product back. We are not going to send you two items as you requested for the price of one. We certainly hope you will shop elsewhere in the future as we had to ban you from our site after you started swearing at our staff.
”