"I purchased a device for my wife, and she was not satisfied. She had tried ot just once and we returned it in 2 weeks. A supposedly "trail period charge" of $80 was levied on us...really??
Don't do business with them."
"I needed tech support for a product I purchased online. Phone was answered on the 3rd ring! Guy was very friendly & knowledgeable. He had me up and running & questions answered in less than 5 minutes. You just gained a loyal customer. "
"Got shipped a faulty gpen, and then they shipped out another one and a free tank within a day, unfortunately still no luck with the new GPen, but I’m able to return it :) I was really scared I wasted my money on some technology that doesn’t work, but clearly tothecloud doesn’t allow that and will help and genuinely care for their customers :)"
"Such a great shopping experience. They shipped out my order the day of! Can’t beat that. I will be a returning customer "
"My questions are answered quickly. Shipping is quick. I am very happy with my purchases!"
"Great group of people to work with, fast communication, excellent service. Thanks again!"
"Great interaction with Tyler- easily ordered and arrived in a few days!"
"Ordered and was using it the item within 3 days. Outstanding product that exceeded my expectations."
"I cannot remember experiencing better customer service than what I did with To The Cloud Vapor Store - this coming from a professional who understands its value. Companies have to distinguish themselves; To The Cloud Vapor Store succeeded in this and can count on me as a return customer."
"Excellent product and amazing store. Fast to ship and seemless checkout process. Thank you!!"
"Already knew product excellent. Accidentally dropped. Ordered another, received promptly. Very satisfied. "
"Best online vape shop! Had a piece I couldn’t find anywhere else. Will definitely look into their trade-in options in the near future. "
"The products arrived eventually after a delay with The Aust Post End of things but all arrived intact so looking forward to trying out soon although still waiting for the other part to also get here to try fitting the bubbler for testing. Hoping it as good as I am predicting. Will go with these folks again when comes time to update I think "
"I had ordered a few items but was given a cheaper item in replacement of another.
But I soon learned they put that in there as a place holder for as my actual one could not be delivered in the time I asked. I was very happy they did that for me.
Would recommend using this website and I will for sure order again from here."
"To the cloud help me get rid of a vaporizer that wasn't a good fit for me and help me get the one I really wanted!! That's a Win for both of us."
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:
“Hey Robert, you returned this after 52 days , which is a far cry from your claim of 2 weeks. We are Sorry you did not like the device but we are happy you were able to take advantage of our trial period which let's you return a device you used for nearly 2 months. Think about being out the entire amount had you purchased else where. Be well and thanks again for taking advantage of our trial period.”