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Product & services pricing
4.22/5
Chance of future purchase:
3.99/5
Shipping & packaging:
4.31/5
Customer service:
4.07/5
Return/Replacement policy:
3.98/5

Verified
5/5

2016-12-30

Blow Your Mind Good!!!

"First and most importantly - Customer Service is outstanding!!!!
Tyler went above and beyond to make sure my experience was a good one.
He answered all my questions and provided loads of information on the product and it's accessories making sure that my order was processed accurately and quickly.

Now on to the Volcano - this item works just as intended with very little product used/wasted.
The time the unit takes to heat up is not as inconvenient as you might think.
Of all vape products out there, this is the most well put together design that looks as if it will hold up to many uses.
Bags are of good quality and will last quite a while.
Only issue with this item would be the price - given the demand and competition I think it would serve everyone best to bring the price down to about $400.
That being said - we are VERY happy with this item & think everyone should buy one!
"

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Verified
5/5

2016-12-30

Fun

"Am pleased with the new vaporizer. Had bought one previously but only one chamber works. Can you fix it? "


Rep reply posted 2017-01-04
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:

“Glad you are happy. Please PM us with the information from the last one you bought else where and we can point you in the right direction. ”


Verified
5/5

2016-12-29

im having a smokin good time

"lets be honest here...i smoke premium bud in this vape. compared to a couple of other vapes i wasted my hard earned $ on, this is is the best. "


Verified
5/5

2016-12-29

Excellent customer service!

"Spoke with Tyler at the store and he was extremely helpful in helping me sort through all my vaporizer needs! Great store "


Verified
5/5

2016-12-29

No problem too big!

"Had a couple of hindrances in the way with me owning my FireFly 2 on that first call, when my agent committed himself to seeing the deal through... Great product, better purchase experience. Would easily recommend this store. P"


Verified
5/5

2016-12-15

Vapor of the Gods

"The Volcano is easy to set up and use. The vapors are easily inhaled and my apartment does not smell like a Bob Marley concert after using. This is the way civilized folks enjoy natural herbal medications!"


Verified
5/5

2016-12-13

Great guys to work with, would recommend to anyone!

"They upheld the sale price for me a week later because of a payment processor issue. Also provided great communication during that time. The product arrived in a timely fashion all the way out here to Alaska. The only complaint I have is one that is out of their hands and that is they were out of stock on the easy valve system. I have found the solid valve is not quite up there in quality to the easy. Other then that A++"


Verified
5/5

2016-12-07

"High Marks"

"Very smooth experience.. The transaction went off without a hitch.. Shipping was prompt, I received my package in just 3 days! It's been a great appliance so far!!"


Verified
5/5

2016-12-07

It's great

"The carrying bag is awesome. Also, so is the machine!"


Verified
5/5

2016-12-06

Arizer Extreme Q

"The Q definitely stands for quality. This was a good quality vaporizer for a good price. Happy Christmas to me. "


Verified
5/5

2016-12-06

Love the customer service and return policy!

"Very satisfied with To the Cloud Vapor Store purchase. I have glaucoma and am trying to find the best device that will help to keep my eye pressure down. I love the fact that "To the Cloud" has a policy of returning a vaporizer if it doesn't work well for you. I won't be taking advantage of this policy because I love the Firefly2 that I purchased, but it was a top reason for me selecting this store for my purchase.

I also was very pleased with the customer service. I had a question and emailed it to the store and heard back within an hour. Nice to know that there are still shops that really care about their clients!!! I would definitely purchase from this dealer again!!!
"


Verified
5/5

2016-11-22

Outstanding service!

"Simply outstanding service by Tyler and team.

Will purchase again at The Cloud Vapor Store.

"


Verified
5/5

2016-11-22

Great products, but better customer service.

"If you're like me, purchasing a new vape can be a big decision. For me, I didn't know if the Storz and Bickel Crafty or Mighty would better suit my needs. The Crafty seemed like the better bet in a lot of ways, but I've heard major gripes about it's battery... With to the Cloud Vapor Store you can use a vape before you buy it, to ensure it suits your needs... I got my Crafty this week, and I don't plan to send it back, but I rest easy knowing I could...

You could buy your device anywhere, but I chose To the Cloud Vapor Store because their customer service is phenomenal. A few months ago I found out about them, and sent an email expecting a response a few days later... inquiring how the renting a device worked. I got an email within the hour... When I ordered my Crafty they responded just as quickly... Then, there is the shipping. California to Florida.. FAST, only 3 days. Shipped Mon, Arrived Weds. Great Service, thanks.

If you're considering purchasing a Crafty or Mighty, I do recommend it. Worth every penny! If you're wondering where to buy one, or pax, or firefly, or the other top vapes.. check this place out!
5/5
"


Verified
5/5

2016-11-17

Good experience.

"I was not aware I needed to sign for delivery. That was a small hiccup but the package was here the next day. Totally loved the discreet and strong outer box."


Verified
5/5

2016-11-15

Awesome

"Awesome, no burning in your throat, easy to do. I live in Oregon and this is the ideal device for our liberal climate. Plus, we have real volcanoes here too. Match made in heaven!"