"I pre- ordered a figure from toywiz on 11-29-14. Today is 6-9-15 I have not received the figure yet. Every time I call to find out what the deal is some customer service rep gives me the same response , Like he or she is reading it from there manual. "The supplier pushed back the release date"Well the truth is the supplier did not push back the release date because people who ordered from there competitor have already received there item months ago. Now I'm stuck with a pre-order that was unfulfilled and every where else is sold out, Guess im stuck buying from eBay and paying double. Do not buy from Toy wiz ,terrible customer service they are happy to take your money on items they do not have or wont get."
"I ordered 3 vinyl figures from toywiz.com. I got a call 2 days after my order saying that they were out of stock for one item but had a damaged box. Online it was posted as cheaper but on the phone, the representative never mentioned it. I brought it up and did receive a discount. When I received my items 5 days later (it was timely), I received 2 of the correct items but one was completely wrong. I contacted them through phone and email but have not received a message back yet. I ordered this two items before my daughters birthday in order to ensure there would be no worries of it not arriving on her birthday but apparently toywiz.com cannot update their website properly nor send the write packages. I'm very disappointed but am satisfied with the timely arrival. "
"DO NOT BUY FROM THIS SELLER. Absolutely horrible experience. The collectibles I ordered were just thrown in the box and showed up damaged. ToyWiz tried to blame the post office and had me take the items to my local USPS for inspection. The USPS took one look at the box and said it was the fault of the shipper (ToyWiz) and they would not process the claim. I then called ToyWiz back and they said they would be happy to replace the item but it would cost me shipping both ways, and extra for a more "secure" packaging. So they told me to put up another $15 dollars to replace a 6 dollar item, that they had packaged poorly for shipping. DO NOT BUY FROM THIS SELLER "
"After reading all the reviews I was a little worried about the order I had made from Toywiz. I had already ordered before reading reviews and I am glad I did. I ordered a few different Power Ranger toys for my son and I have no complaints; I was actually very happy with the service. They called to make sure I was aware of charges that may happen at the boarder because I am in Canada and the product was coming from the US (I just wish that wasn't long distance). The order came in within 4 days and it is exactly what I ordered. Everything was new and I would order from them again after this experience."
"I strongly regret my decision to give toywiz a chance. I don’t have the time or patience it takes them to even get an order processed, after checking on it on a daily basis and seeing "Status: In Warehouse" I gave up, and I was able to place, an order trough my normal shop, and I was able to get everything I was from toywiz for $47.90, and it’s already been shipped out, the day I put the order trough, and expected for delivery on the 17th-18th. When Toywiz was charging me $70.73 for 1 less card even, and my order is still being "assembled" in the warehouse, with not even estimate of when I could what I ordered, or to even expect be done "In Warehouse" or if what I ordered was even in stock, It seems far to shady to me. I do not feel comfortable at all doing business with them, considering I can’t even get toywiz to answer the phone, or Respond to any of other attempt to contact them to cancel that order. I figured I would give them a try because I thought by paying more I would get better faster service, but unfortunately it’s the exact opposite. I just can’t see any valid reason on why I should keep this order with this company, or why I even thought about it doing any kind of business with them. DO NOT MAKE THAT MISTAKE. "
"I honestly don't know why ToyWiz has so many negative reviews on this page. I had no issues with them at all. I live in Australia and needed to phone them to confirm details which turned out to be a bit of a hassle due to time differences and weird phone numbers but it was sorted out regardless. They are very prompt at getting back to you via email and the postage is extremely fast! I got my parcel in 5 days! That's the fastest I've ever received a package from anywhere really. My items were all there like I ordered and in good condition. The only minor problem was that I pre-ordered items that were meant to be shipped in February and March and I had to cancel my March items and order them separately as they couldn't guarantee all my items would be held for me, which was ok as it's no big deal to cancel and then re-order. All in all, a fantastic first time buying from this online store and I couldn't see any major issues with ToyWiz at all. The customer service are friendly and the items are cheap compared to what we have here in Australia. "
"Ordered a decent amount of items. It got delayed and took about 2 weeks to solve the issue before shipping. After all the waiting, it arrived with 3 expensive missing items... I shopped here before and it was okay, even though it takes so much time for a single order to arrive. Will never ever shop from here again.."
"I ordered 3 items 2 weeks before Christmas. I seen the amount pending on my bank account assuming the order had been/will be placed. It is now the 30th and still have not received any items. I attempted to track the item and their system failed to recognize my email. So then, I called their customer service line and the lady had said they were out of stock on the 23rd of December that they sent an email (Which they had not sent, I have checked my emails thoroughly) Which I then asked if they are out of stock, why is my payment still pending? She had no answer and said she will cancel it right now. I should have read the reviews before ordering because it looks like im not the only one unhappy with ToyWiz's service. "
"CANADIANS DO NOT SHOP HERE.
Do not shop if from Canada. Just go to your local comic--book store. I kicked myself after I saw these items in my LOCAL STORE, with a little scouring of the city (same price, just converted to CaD). This site is just too expensive é not accommodating for Canadians. Shipping alone I had to debate placing an order. Than, I get a call on a Saturday (missed the call, so had to call back Long Distance because its hard to leave messages...) , that I might have import charges on top of that. Why not be like ebay, and incorporate the import charges? CANADIANS BEWARE
Subtotal 35.97
Shipping 27.64
Tax 0.00
(Hidden Import 16.70)
Total 63.61
(Real Total 82.31)
This was for 3, yes 3 ($9.99, $9.99, $15.99) Funko Pop bobble heads. What a waste for Canadians. This review is specifically for my Canadian shoppers to beware of this cash cow of a store. Sad I ordered from Mcfarlane toys online and these blokes had to handle that shipment but they didnt have the power to add import charges because spawn.com's customer service is much better than the shipper they use and probably wouldn't stand for that since Todd Mcfarlane is Candaian himself."
"I ordered a slugterra gun for my son's birthday. On his birthday two weeks later. He opened the present and to our surprise. The target that came with it was torn and poorly repaired with tape. I contacted customer service. They responded five days later to tell me it had been two weeks since my purchase and that there was nothing they would do. I would not recommend this website. They do not stand behind their products. There was no reason for that part of the toy to have been tape together. Unless it had been opened or was not original. "
"I was extremely disappointed with my experience with toywiz. I preordered 6 Breaking Bad pop figures that were meant to ship at the beginning of July. For 2 1/2 months the order said "pending: will ship within 48 hours". Once the figures had already been in stores for some time I tried to email toywiz 3-5 times to figure out what was going on with my order and potentially cancel it, receiving no response at any point. I will never be ordering from this website again, though the pricing is good it is no where near worth the headache to save a couple dollars."
"I just recieved a package of Yu-gi-oh related stuff from toywiz. It took them about two weeks from the time they confirmed my order until it arrived in my area in Sweden.
The order was perfectly packaged, no damage to the box, and the items were in perfect condition.
The only thing I can complain about was that the shipping was rather expensive and that you can´t add items to your order after the payment has been completed, even if the order has not even been processed yet, so be sure to check twice that you have placed all the items you wanted in the basket before you proceed to checkout."
"hi every one I'm hear to write a review on toywiz as you know. I was so excited to order some brick arms but toywiz sadly they where missing multiple items but that didn't stop me from making a large order but many of the different colors and i placed an order but its bin five days but i live three hours away but they just shipped out the order one day ago but its bin five days "
"I can not believe this company, I placed three orders for 4 Twilight action figures for my daughter, as a gift for her Birthday coming up on August 12, and wow I should of read the reviews before I shopped here. First off we ordered one order first, of two Twilight action figures, and that was late night July 31, and then I had spoke to my wife, and she had given my the paper of what I was suppose to get I for got the two other action figures, so right away I called the next morning and, told the rude gentlemen that had no customer service skills what so ever told me he would cancel the first order, and re-order all of them put into on order which I agreed to fine ok so I go look at my bank account he canceled the order charged me for three orders totaling amount of 184.16 for 4 action figures that where only 56.12. I called spoke to a lady and told her why was my order charged three amounts, and that is because she said he never canceled the first one so now I got to wait for a refund and on top of that she told me I would have to pay 22.00 for rush deliver in order to get the items by my daughters Birthday on August 12. I was so mad I told them to cancel everything. This company is money hungry rude unprofessional customer service and, over charges so now I got to wait for my money, and still have to find a gift for my daughter of the same product cause that is what she wanted she been waiting a long time, and me, and my wife finally got the money to buy the Twilight action figures for her. DONT TRUST TOYWIZ !"
"I placed an order online with toywiz on july 13, 2014.
I went to my toywiz account to check the status an it wasnt showing the progress of my order. So I emailed an called an both times they said that they was assembling my order in their warehouse. Then today I get a message saying that there was a problem with two of the iteams that I had placed an order for. so I called again today to find out what the problem was an they was out of stock on two of the three iteams that I had placed an order for. an said that my order would be shipped out on friday. This is only the second time that Ive ordered from toy wiz. Im not pleased with my service this time with them. so now Im guessing that it will be sometime next week before I get what I ordered. I live in south carolina an toy wiz is in new york. "