"Awesome prices and fast shipping. Excellent rating for you. Outstanding quality of parts!!"
"The part description "Handle Assy FR Door" is confusing.
"FR" could mean Front Right.
I need a Front Left door handle, so I had to back up and re-check.
"FL" would be less conducive to confusion."
"Happy shopping experience"
"Easy ordering, wish the site provide better resolution images of the parts items (some images are really blurry/pixelated).
What would make the site better is if it incorporated the parts diagrams from the FSM, since some parts have the same name, but there's multiple of them. For instance: gaskets for exhaust pipe, there's multiple sections that require gaskets, and the gasket is different depending on which section you need the gasket for, but all the gaskets are named the same: "gasket, exhaust pipe"."
"Part I needed ! just not sure if they will fit?"
"If you have the part number this site saves you a lot of money"
"Had parts questions. Called and pre-recorded message told me that parts questions can only be answered through email. Emailed twice, no response, waited several business days. Tried chat function, chat function just told me to email, email still gets no response. Finally called and selected other option so I could speak to someone. The person I spoke to was in a hurry and had no interest in assisting. I just decided to order the part and return it if its wrong. Definitely poor customer service. "
"I CHECKED THE PART NUMBERS WITH THE ONES FROM THE DEALERSHIP.
BIG MATCH!"
"I ordered the part and it came 2-day priority mail. I will order from you again. Thanks"
"Great selection of parts. All OME. Will consider additional purchases. "
"The mud flaps for my 2005 4Runner were just right. Thanks "
"Great place to order EOM parts for my FJ40 with Super discount."
"Easy to use and more affordable than most. Just wish my VIN would work. "
"I was able to have confidence that I was ordering the correct parts for my exact make and model of vehicle. "
"Spent $200 dollars on parts and get charged 15% ($30) for shipping. Its 2019 and online orders are the new norm, standard shipping should be free if you spend over a certain limit. "
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. In rare occasions where the actual cost is higher than the estimate, we will always inform you first for further instructions before proceeding with the order. All shipping cost calculations are estimates from USPS/UPS/FedEx. Customers are always given the option to cancel their order anytime within our 3 day processing time. We apologize for any inconvenience and thank you for understanding.”
"Very helpful to find parts only thing you should offer shipping free options "
A rep from ToyotaPartsDeal.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Due to the increasing workload, our parts specialist can only be reached via emails, the response time is up to 48 hours. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST to cordially assist our customers. The estimated response time is one business day. We apologize for any inconvenience and thank you for understanding.”