"Awesome prices and fast shipping. Excellent rating for you. Outstanding quality of parts!!"
"Loved being able to find items that I will enjoy and useful "
"My local Toyota dealer wanted $104 for just front brake pads. I was able to purchase here for $75. The pricing was so good for original Toyota parts that I also bought new rotors, and rear brakes shoes. I spent a total of $258. "
"Fast shipping excellent price"
" I was referred by a Toyota Goo-Roo buddy of mine. I was looking for parts for my son's truck and he put me on to these folks. It took me a little bit to figure out the site but now I think I got it figured out. Also, the live chat option was helpful. I will be ordering more in the future.
Thanks, Jamie."
"Placed order for seat belt buckle assembly 2009 Prius. Chatted with Nathaly, was very helpful in making sure item was available. Order process was seamless. Thank you!"
"Spent $75 on a bumper guard but got the wrong one. No refund is possible. Restock fee is 20%, plus shipping back. Can't get a site credit so I'm stuck with it. Typical emails with don't reply back etc. What a scam."
"Correct parts as was described and shipping was timely. Good deal on O.E. parts,better than local dealer parts dept. could get me same parts."
"I called the customer service number you have listed on the website to seek additional advice as to whether or not the parts I was planning to purchase were in deed correct for my vehicle, and the woman I spoke with was both dismissive and rude. She told me to email a technician or call the dealer. She was unfriendly and exhibited no interest in offering me assistance, and seemed unconcerned about making a sale. I purchased the items, but remain unsure if they are indeed a match for my vehicle."
“Dear Customer, We apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. Due to the increasing workload, our parts specialist can only be reached via emails. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST. The estimated response time is one business day. Thanks for your understanding :-)”
"Good selection, fast delivery and great price. You guys are awesome!!"
"Would not accept a return of unopened part. Buyer beware! They don’t stand behind their parts."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. . Our Return Merchandise Authorization team are available 8:00 am-5:00 pm PST to cordially help assist our customers with their returns. As our parts are sourced from the manufacturer, strict return procedures are imposed as our catalog are brand new, genuine OEM (original equipment manufacturer) items. We apologize for any inconveniences and thank you for understanding.”
"Great response to questions the parts have been correct so far 2 out of three one just now ordered"
"All sorts of little parts necessary to make my 1991 Toyota pickup run like new!!"
"Best deal on the web so far."
"Always easy to find replacement parts."
"we'll see when it arrives. Duh!!!"
A rep from ToyotaPartsDeal.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. A 20% restocking fee may be applicable to all returned parts. Depending on the circumstances, our RMA agents will determine special exceptions on a case by case basis. We humbly apologize for this great inconvenience and thank you for understanding.”