"I've purchased different parts from this business and I am very satisfied. Orders are always correct and arrive packaged well and secure within the time frame promised.

This is why I keep coming back.

2015 Toyota Tacoma PreRunner
1995 Toyota Celica GT
2004 Toyota 4Runner"

"Beat my local dealer by over $60 with shipping!"

"The only thing I could potentially say negative is the parts don't come cheap. That's a given. Good customer service and arrived quickly. We will definitely continue to source parts here as needed. "

"Although I followed the website's part recommendations, I ended up getting the wrong part; it didn't fit. "

"I liked the widget that got me the right part for my vehicle."

"What a great experience. Old parts are a breeze with your site!"

"Good Toyota Parts, but returning unused items is 20% plus shipping on approved items. Amazon free returns has spoiled us."

"I ordered a few parts from this website. Said I would receive my order 5-7 business days. That did not happen. I reached out and was told they contacted the warehouse and was waiting for an answer. Never heard back from them. I reached out again, same thing! Updating orders or tracking orders is basic customer service and should not be that difficult to communicate. Not worth the few dollars I saved compared to the dealership. Would not recommend. They also delete the negative reviews on this site "

"Shopping for parts was super easy and delivery was quick. However, the part (fuel door) had a small dent in it but I worked with it. (I didn't report the problem which didn't give them a chance to fix the issue, that's on me)
Overall I'm happy with the shopping, price, and shipping... I'll most likely use them again. "

"Ordered the OEM Cross Bars for our 2018 4Runner. Shipping was very fast. Installation was easy and straightforward with one of the YouTube videos available online. Just wish the instructions provided gave some indication of where the rubber bumpers provided went beforehand (at the very rear of the rack slots), but they don't seem really necessary anyway. All-in-all, a simple and reasonably inexpensive install at about one third of the cost of a Toyota dealer install."

"I have ordered from toyotapartsdeal before when my local dealer had a ridiculous price on a part I needed. That sale was seamless and shipping was quick.

My latest order was even easier because they remembered me and my vehicle. The part was easy to find and I'll do business with them again."

"I ordered a front fender for a Toyota Highlander. Several days later, they sent me an e-mail notifying me that they cancelled the order since shipping costs have recently increased. Maybe this is normal practice. In my opinion, a phone call from a sales representative explaining the situation with some options moving forward will have been helpful (e.g. "We cannot ship the part to you for the originally agreed price - what will you like to do? Will you like to pay the higher shipping cost or cancel the order?")

UPDATE: They sent me a follow up e-mail apologizing for the experience and asked if I will consider changing my review rating.... This feels a little strange that the issue has not been resolved, but they asked me to change my rating. I am changing it from 2 to 3 stars because they asked. "

"Passenger side fog lamp and bracket missing when i bought my 2011 Tundra this past June. Ordered what i thought was the whole unit, but received just the lens & bulb. I go again to order the bracket and both sides of the vehicle says “RH” though part numbers are different. Hoping they are interchangeable. Their online chat bot didn't acknowledge the discrepancy. So here it is!
Great prices, arrived well packed and fast. I had one issue with the sale. Would recommend (with this disclaimer) and will buy again (more carefully)"

"If you select PR as a country it wont let you ship but if you add country USA and then PR in the state section thats when it works. This might be confusing and the prior one thats not working should get eliminated."

"After spending a great deal of time trying to work out the shipment of an incorrect product, weeks of back and forth via their very cumbersome communication and RMA system - you can't respond to emails, images can only be sent as attachments, unless you send them as a PDF when asked, and then they aren't acceptable again, no threads, no context, no value whatsoever - I finally gave up trying to explain to this company how to deliver on your brand promise and create a lasting customer relationship.

First, their VIN matching system simply doesn't work. I put my VIN in, got the response that the product fit my vehicle and ordered the parts. The parts arrived and didn't fit. This is when the spin cycle began. Back and forth, send the images, send them this way, send them that way, send the invoice, send the packing slip, until finally an RMA was issued. The RMA charged me for shipping and restocking. I replied by pointing them to the images - that I had sent many, many times - of their site telling me that the product I ordered matched my VIN. They said no VIN was used in my order. I sent them the screen shots again, gave them my VIN number, told them to try and it and see if the parts would show up. Then they sent me another RMA. They insisted I had to pay for shipping and that my restocking fee would be subject to the packaging not being opened. I asked them how it would be possible for me to check to see if the part fit without opening the packaging...silence. Did I mention that it said it would fit because I used my VIN?

I suggested they post on their site that "Even when our VIN matching system tells you that this product matches your vehicle, you must determine that the part we send fits your vehicle without opening the packaging or we'll charge you to return it" and see how many orders they get. In the end, I tried to work this out, and in fairness, some of the people I managed to get on the phone were very nice, but this company needs to decide if repeat business matters or is it enough to just grind down first time - and only time - buyers until they simply give up.

All this over about $30.

And I am still perversely amused by the image of me trying to test the fit of a radio button to my Highlander's audio system while the button is inside a thick plastic parts bag. "