"The website isn't very user friendly. I have called the parts department several times trying to confirm the parts I have ordered and have never been able to get anyone on the phone. I have left messages for the parts department asking for a call back to confirm the parts will fit my truck, as well as to order additional parts that the diagrams show, but the part numbers do not work when entered."

"checking out was cumbersome and troublesome....took me almost 10 tries!"

"Quick and easy at a good price"

"-Please be more patient with your customer"

"My order is more than $75.00 but I wasn’t given the opportunity to benefit from the free shipping using the code FREESHIP, why?"

"great customer service and shipping discount is great"

"i could not complete my order for several hours. i got an internal server error and there was no one i could talk to. I tried again tonight and it appears it went through....here's hoping."

"very good price easy and fast check out many thank's"

"I ordered the incorrect headlight online. Called in spoke to Macy in Parts, and she was great."

"When I went back to shop for more, I lost my basket option and had to navigate from home page again to find the basket and check out. "

"The payment system doesn’t provide adequate information or guidance to complete payments, very inconvenient "

"Purchase an item it was easy."

"I had several questions about the parts I wanted to order and the lady who is in charge of their online ordering dept was extremely helpful"

"I searched several things on line then found the correct part number. "

"couldn't navigate back to cart then back to checkout without losing information already entered, then got error messages couldn't locate billing or shipping address even though entered on checkout form"