"I needed to order some parts for my daughter's car. I called the Parts Department to make sure I was ordering the correct parts online. The person I spoke to was kind, knowledgeable, and very helpful. I received the parts in 3 days! The prices were very competitive and I felt better knowing I was ordering OEM parts directly from a Toyota Dealership. "
"The people in the parts department both knowledgeable and helpful. "
"Ordered online and they were responsive and helpful. "
"In the middle of a job I realized I was missing a part. Within 30 minutes I had the new seal in hand and was on my way. Great job! Thanks"
"The original order I placed with the parts counter was the wrong part and color, when I picked it up. The parts person immediately rectified the problem by taking back my purchase and refunding my payment and giving me the correct part number to order. The 2nd part was correct upon pickup. "
"It was fine. Ordered my brake shoes & walnut creek was the closest dealer so i went to pick them up."
"Super efficient system for ordering online parts, followed by pick-up less than 72 hours later!"
"I ordered a part. They helped me to check. They gave me the part#. I can order online. It was cheapest place to order."
"Picked up 2 Special coolants and was in and out in 3 minutes"
"Cancelled and refunded an incorrect part I ordered, helped me figure out some diagrams on the vehicle to narrow down the exact part number and part I needed. I’ve both picked up and had parts delivered. Both options are fulfilled quickly and great dealer discounted prices most of the time. Very happy customer."
"My experience with Toyota Walnut Creek from first day was excellent the customer service is all ways excellent I would not go anywhere else for parts. "
"The employees here are really on top of things. I got a call immediately after a long holiday weekend informing me my parts were ready for pick up. It’s was neatly packed in a Toyota bag with handles. Will definitely come back for parts here. Oh also they have the most competitive prices also. "
"I ordered a battery on their website and when I went to pick it up, it turned out to be the wrong size since their website only offered one option. Note that there are two size options for the 8th gen Camry. The rep however gave me the correct battery, and told me that the manager, Felipe would follow up with me the next day to process the refund. Felipe contacted me as promised and re-processed the transaction for the correct battery. Everything went smoothly!"
"Product said it was in stock, after I ordered it and charged for it I was notified that is is on back order and would be notified when in stock again. So they have my money and did not give me a date when it will be back in stock. It’s not right for companies to deceive customers about products being in stock and charging before they can fulfill the order."
"The purchase online and pick up in store saves money. Thank you for this service."