ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.00/5
Shipping & packaging:
0.00/5
Customer service:
4.07/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-12-29

Adam in the Part Department was very helpful my purchases.

"Adam in the Part Department was very helpful my purchases. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2023-12-29

Order Cancelled

"Ordered multiple items and received an email the next day that my order was cancelled because one of the items was on back order. So I had to call to verify the whole order was cancelled or just that item. Vague description in the cancellation email did not provide enough information about my order. Found out the whole order was cancelled. So I had to take my business elsewhere, shame. Couple things : 1., why cancel the whole order when other items were available. 2., make the item unavailable to buy online. 90s online technology."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-22

great service

"


it's took a few days but they had the parts i needed for online order and pickup at the dealer save some shipping cost.

































































"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-11-29

Always Great Service

"I've been buying parts from Toyota of Lake City for several years now via their on-line option and either shipping or p/u in person.
I've consistently received great service. Several years ago Bryce really went out of his way to get me the correct part for my older Tacoma.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-11-26

Excellent Service

"From ordering online to actual pickup at my local dealership, the entire process was a very pleasant experience. Plus the Black Friday prices made it even better. I will definitely be using this service again to order parts."

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2023-11-22

Fast and easy service

"Placed order online. Order was ready to pick up next day. Pick up was easy and fast"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-12-07

Great service and very knowledgeable Toyota parts.

"Keep up the good work. You are make me feel great every minutes when I talk to you with all your understand Toyota parts.. Thank you."


Verified
5/5

2023-10-25

Excellence

"It was smooth and quick. Very friendly and helpful"

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2023-10-09

Great parts and good price

"Great parts and good price."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-09

Excellent

"Availability easy to navigate through the website "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-07

Part for an '06 delivered ahead of time

"Needed a rear tail light seal for an '06 tC, delivered ahead of time... Thanks!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2023-10-04

Costumer service

"Costumer service at the parts department is great!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-18

online order

"quick and fast. Very good customer service!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-14

Awesome experience picking up online ordered part

"Parts team at Toyota Lake City went above and beyond getting me my online ordered part. Printed up installation instructions for me and helped me carry to the car without me even having to ask."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-13

Very quick and efficient

"It was very quick and efficient. No issues."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service