"Out of all the dealerships (BMW, Mercedes-Benz, Jeep, and Ford) I have worked with, Toyota of Gladstone is far the worst one yet.
I have advised this dealership that I will be getting financed through my lender, which i was already preapproved. In order for my lender to cut out a cashiers check, they needed several documents which consists of a purchase order, title and registration form, kbb or window sticker showing current value of the Toyota Tundra.
They gave me the run around before they finally released the documents i needed. What was even funny is that my lender said "Wow! They are really pulling your leg." But, Hey! I guess that's what happens when you get a Toyota. Good job, Toyota of Gladstone for ruining their name for me. This will be the only Toyota I will ever buy, I guess i should of stuck with my European brands. "
"Everything I purchased came individually placed in bags or was already sealed. Nothing looked damaged or broken, and everything matched what I order. I would buy from here again. :)"
"I never received my order & was not emailed any information on it. I got an email asking for a review & went through my confirmation email. When I checked my tracking the Toyota website says my order was canceled but stated no reason.
Bummed that I didn’t get my order & I have no reason why."
"Bought a 1021 Sienna all weather cargo liner. They hd the best price from a Toyota dealer by a few bucks. Arrived in days and was exactly what I needed. "
"Sent you VIN PER YOUR REQUEST, to insure correct size for year and make of Toyota. Received wrong size, way too small, and want a refund or correct size!!!!"
"I ordered parts online and they were ready and easy to pick up. Will do this again."
"I ordered a part and had them deliver. It was just as fast to deliver it as it was for me to pick it up, skipping the traffic. Thank you"
"The parts delivery was unusually slow in comparison to other on-line Toyota Dealership parts resellers."
"i still have not recived all of my order."
"We received exactly what we ordered "
"Easy shopping, all parts required were in stock, and rapid delivery."
"I ordered a number of parts for my Tundra from their website. Among them was new links for the front stabilizer bar. The website description says, "Suspension Stabilizer Bar Link Kit (Fits: Left, Right, Front)"
The fact that its called a "kit" and says right and left and that the cost is 4 times (or more) the cost of most aftermarket links led me to believe that I was buying a kit that included the pair of links. It turns out that this description is for one single link. I assume the kit they're referring to is really just the single piece of metal link along with the bushings. Which I would just call a "link". It would be better to have made it clear in the description that they're selling just a single link. "
"I ordered a key blank through the website and it was cancelled for no reason. I was not notified and waited a week for nothing. "
"Personalized assistance with great customer service. I did not have to wait for a staff to help me. Great experience!!!
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"Order delivered, but how items were missing. Had to Call Toyota Gladstone, Their attendant told me that the missing items were in back order. So wasn't able to give me a certain ship date for the to rest of the order "