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Product & services pricing
2.97/5
Chance of future purchase:
2.79/5
Shipping & packaging:
2.54/5
Customer service:
2.71/5
Return/Replacement policy:
2.63/5

Verified
5/5

2023-09-25

Brakeline Parts Toyota Matrix 2003

"Excellent service, fast delivery"

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Verified
5/5

2023-09-25

ECM

"Support was very efficient on getting us part number. Also ordering was quick and easy."

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Verified
5/5

2023-09-25

Absolute service!

"Product quality amazing! Thanks!"


Verified
1/5

2023-09-23

Long wait times

"Ordered parts 8 days ago. My car is sitting there broken and still no parts shipped even though they're in stock apparently. Unacceptable wait time for an auto parts store. "

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Verified
1/5

2023-09-22

Poor communication

"Confusing email chain with customer service led to the wrong part being sent to me. Still trying to work through whether I can return it or not."

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Verified
1/5

2023-09-22

Cancelled transaction due to providing a non american VIN #

"I got pretty surprised that my transaction got cancelled after I ordered 6center rim caps for Toyota 4runner.

The reason:
"The VIN you provided is not of a north american vehicle therefore your transaction will be canceled"
Who gives a sh*t? I got the money you got the product, done deal...

Thank you for contacting me to give you a review.

Best regards

Matt Vyboch
"

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Verified
4/5

2023-09-21

Great prices poor customer support

"Prices are great but customer support on there website and on the phone needs improvement "

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Verified
5/5

2023-09-21

Excellent service

"The part I ordered for my 25 year old Toyota came quickly and was an original part.Very impressive "


Verified
1/5

2023-09-20

Unable to order part on the road

"Was not able to use a different shipping address than billing address contrary to every other website in existence. Wasn't able to order part to fix my truck while on the road."

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Verified
1/5

2023-09-20

Took my money but can’t even give me a delivery date

"Was told item was on back order, asked if I still wanted with comment order could not be cancelled, then took my money. Still have absolutely know idea if or when part will be available."

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Verified
2/5

2023-09-18

No idea

"No idea if my order was picked and/or shipped, more importantly, so I need to contact PayPal…
Utilize FedEx or UPS and have a tracking number
"


Verified
2/5

2023-09-18

Waited 3 days to tell me part was back-ordered with no ETA. I made other arrangements.

"Despite asking in a chat and subsequently via email and phone, no one could tell me prior to the purchase whether the part was in stock. The website seemed to infer it was as the order went through
without any notices. I then waited 3 work days from my first contact before I got an email from them telling me the part was back-ordered with no ETA. I made other arrangements.
"

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Verified
1/5

2023-09-13

Not shipped

"Your asking me to review something that hasn’t even shipped going into second week after purchase "

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Verified
5/5

2023-09-13

found what I was looking for.

"I was happy to find the part I was looking for. Toyota OEM, reasonably priced.
Look forward to purchase more OEM parts in future.
"

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Verified
5/5

2023-09-12

good price fast delivery

"good price fast delivery to the door"

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