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Product & services pricing
2.97/5
Chance of future purchase:
2.79/5
Shipping & packaging:
2.54/5
Customer service:
2.71/5
Return/Replacement policy:
2.63/5

Verified
5/5

2023-07-21

Good service

"Fast shipping, exact fit part. Thsnk you"

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Verified
2/5

2023-07-21

No customer care

"I ordered a part for $1300.00 waited several days and received no email from them. Had two live chats and still no email from toyotapartsdirect. Finally went back on their website and saw a message stating “ this part is not available” they didn’t bother sending me an email to inform me of this therefore two weeks were wasted."

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Verified
5/5

2023-07-18

Changement de pédale d'accélérateur

"J'si commendé et quelques jours après une personne du service client ma demandé de vérifier le modèle car celui que j'avais commandé ne correspondait pas au numéro de série de ma Toyota RAV4 alors ils m'ont envoyé Le bon numéro de modèle et passer la commande j'ai reçu la pédale une semaine plus tard je l'ai installé et tout fonctionne correctement. Service clients hors pair ils m'ont éviter de commander la mauvaise pièce et tout les tracas que cela suppose."

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Verified
5/5

2023-07-15

Fast shipping, sale agent responded timely and was helpful to ensure correct parts

"Parts got shipped within 5 days, although one part was not in stock at first. The sale person contacted me the day after the order was made and was very helpful in screening the parts to ensure they fit my vehicle. Thanks very much."


Verified
2/5

2023-07-14

Difficult Determining What’s Included

"I emailed about my item (radio antenna assembly) and emailed TPD to confirm that my item would include the rubber bezel that attached the rod to the outer fender. I was relied with a “yes” so I went ahead and placed the order. I received the metal rod and wiring but no bezel, so I will now have to order a bezel and pay again for a separate shipping fee.

Rather than giving blanket responses, I would suggest the company ask questions to ensure that they are able to accurately answer customer questions.
"

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Verified
5/5

2023-07-13

OE parts cheaper than the dealer

"Fast shipping, good communication and very very competitive prices. I'll buy again."

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Verified
4/5

2023-07-13

Protecteur de freins

"Prix très compétitif, livraison raisonnable et temps de livraison acceptable"


Verified
4/5

2023-07-12

Happy!

"Good pricing, wide selection of parts, shipping was slightly slow but overall great experience! "

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Verified
1/5

2023-07-08

Horrible

"Took my money and then send me an email several days later telling me the part is obsolete. Now I guess I fight for a full refund of my money"


Verified
5/5

2023-07-06

Have what i need.

"Toyotapartsdirect has what i need to repair my Toyota; always like to use genuine parts but local dealer not necessarily have all the parts available. "

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Verified
5/5

2023-07-05

La bonne pièce et livraison rapide

"J'ai commandé un 'canister' pour mon corolla 2015. J'ai rapidement reçu la pièce d'origine toyota pour beaucoup moins chère que chez le concessionnaire."

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Verified
5/5

2023-07-02

2010 Tacoma Weatherstripping

"Perfect fit. On time delivery. Good price."

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Verified
5/5

2023-06-30

"très bon service et bonne communication avec toute les questions demander
merci
"

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Verified
5/5

2023-06-25

Fast and accurate.

"I ordered a plastic trim and it was accurate with the descriptions.
Lightning fast delivery.
"

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Verified
5/5

2023-06-24

Will shop again and recommend to others

"Confirmed parts will fit my vehicle via email and shipped out promptly. Great prices and customer service!! Much less money for the same parts the dealership was going to charge and arrived in the same window of time."

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