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Product & services pricing
2.96/5
Chance of future purchase:
2.77/5
Shipping & packaging:
2.53/5
Customer service:
2.71/5
Return/Replacement policy:
2.63/5

Verified
5/5

2023-04-17

Good selection, good prices, Fast Shipping.

"They had everything I needed at a great price. Shipping was quick and well packaged. Will definitely use their service again!"

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Verified
1/5

2023-04-17

Had to provide VIN for wiper blades

"Had to provide VIN for wiper blades"


Verified
5/5

2023-04-08

Excellent service.

"They answered my questions very quickly and after I placed the order, the parts arrived very quickly.
Thank you
"

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Verified
5/5

2023-04-07

Excellent service once again

"I have purchased several items and always have excellent service from TPD.
Original parts at an affordable price delivered to your door, how can you go wrong.
"

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Verified
5/5

2023-04-03

Great service

"Not my first time here and nor my last... Amy got my order right as I missed on a number... waiting for special part to come... thank you again and keep up the good work people."

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Verified
2/5

2023-03-31

sloooooow communication and weird shipping policy

"It takes 2-3 BUSINESS DAYS for the customer to get confirmation of order ("order received") and response to any email or chat questions. No option to talk on the phone: the pre-recorded message says "email and chat are fastest" :-) :-(
I like the site, navigation, selection, discounts.
Do not understand the logic behind linking shipping cost to total order cost! There are things that will cost $10 to ship and are worth a few hundred $$!
Also, when invoice for additional amount was emailed to me, the PayPal link did not work. Guess what? I had to EMAIL and WAIT A FEW MORE DAYS for the response!
I guess, I have to choose between discount and speed/convenience...
"

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Verified
5/5

2023-03-31

Good selection of parts

"Great selection of parts and a very attentive customer service department."


Verified
5/5

2019-02-22

This is the best company

"This is the best company in north america. Best price for OEM parts. Fast shipping."

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Verified
5/5

2023-03-30

Toyota

"Great prices, Great service, Sales team very helpful, Fast shipping. I bought from TPD before and will deffently buy from them again. Thanks."

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Verified
4/5

2023-03-30

Processing Time

"Everything was great, the only thing I could say that would have room for improvement is the order processing time taken (2 days). If you're not in a hurry for your parts then this wouldn't be an issue."

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Verified
5/5

2023-03-24

Above and beyond

"Excellent site, great products all oem. They showed up sooner than expected considering they must've come up from states then transfered from Ontario to Vancouver island. My local dealer charges just over twice as much per unit for the same stuff it was insane and I had this stuff delivered to my door sooner than they quoted literally just under half the price of my dealer for what I purchased off TPD Thank-you guys so much I love toyota and always will as long as there's affiliates like toyota parts direct around. So sick of dealers who don't appreciate the customers trying to double up on an order I laid out for them. "

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Verified
5/5

2023-03-26

Good service

"Good service. Geneuine products"


Verified
5/5

2023-03-25

First Experience

"Ordered some window trim for my FJ Cruiser. While the chat “specialist” is a bit of a misnomer my request for confirmation of specific part numbers was answered in a timely way. I ordered, they delivered and both the product and service was good value"

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Verified
5/5

2023-03-24

NASA223

"Quick Shipping and Excellent Services "

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Verified
4/5

2023-03-08

After a small mix up, they were very helpful with a correction

"Foot pedal covers were wrong size (too small). Dust seal was wrong for brake booster. It should of been more like a boot.
"

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