"Easy to find the parts, placed the order, arrived on time. Thats as good as I need it."
"First I ask for part # and I got it via email double check on their site/catalog. Everything needs to be done by email, no one answer phone. Watson was good to reply all my questions. Also I would like to say parts needed to be packed properly because this is a auto parts if damaged won’t fit. Sure I will recommend to my friends ."
"Great internet platform service no1"
"I ordered a part. It was charged right away on my credit card. After waiting one month, I tried calling and never got anyone. Left messages, asking for information on the status of the order. Since no one ever answered the phone or never returned my calls, I canceled my order. It was only then, that they actually called back. By then, I wanted nothing to do with them and canceled everything."
"This guys tgey know what they are doing."
"I ordered two very small parts, same ones. They are CAD 33.00 each, very expensive for what they are, the delivery to Alberta is CAD 25.00. I am not sure how it is possible to have such expensive delivery. I thought, may be it is next day. But not, it has been a week since the order and it has not been shipped yet. The part was indicated as in stock. I am not happy. It though CAD 5 or 7 would be reasonable, but 25.00???"
"package was delivered but tracking was pathetic "
"i am thrilled, it fit and i installed it, i had to buy the plastic gromets from Toyota for a small fortune but the liner was less than half price of a toyota one. Thank you so much"
"Ordered and paid full price for a part and received an email a few days later telling me to order the part at full price from my Toyota dealer. They had the item shown in their parts catalog and even matched the part number my dealer was offering at a higher price. They did NOT give an explanation, just refunded my money back onto my charge card. Like I said, my purchasing experience with them was frustrating and a complete disappointment."
"Good prices, great service, buy yota parts from these guys"
"First they charged me twice for the same item. Took them days to get back to me since its impossible to get ahold of someone wether its through phone emails or chats. The customer service is horrible and i honestly think its a big scam and waste of time/money. "
"Online lookup had limited info on my make/model (Camry hybrid). Was able to eventually identify correct part num.. Otherwise very good experience."
"Got a wrong item. Customer service is the worst. Phone support/chat is useless. Takes too long to get response via email. Told me I got a correct part but what I got is different (compared to most online seller)"
"It’s been over a week that you’ve had my money and the parts have still not been shipped.
Not happy about that at all!"
"Put an order in for RAV4 parts - received the auto generated email but it then took 4 biz days to get confirmation the order was received and being processed. Still waiting on shipping although that could be tied to supply issues. I know the parts I ordered are avail from Vancouver (via the dealer network at least) so unsure of the hold up. I’ve been using other online Canadian parts stores recently for other jobs (including wheel hub assemblies / bearings / water pump) and usually I get next day delivery when it’s in their warehouse. Good thing my job isn’t critical otherwise I’d probably cancel my order …"