"I have used Toyotapartsdirect.ca several times over the last couple years, always 4-5 star experience. Now this time with a very expensive order (2 exhaust manifolds and hardware - near $2000), I paid at time of order May 26-21. an automated response was recieved immediately .
"You will receive a second email when your order has been received and is being processed, then another email when your order ships.
Please allow 2-4 working days for shipment of your order. Most orders will be shipped from our stock within 24 hours, though some special order items may take up to 14 days."
Then I recieve an email to confirm IF indeed I did place the order, please respond . So yes I respond...nothing!!!.
A day or 2 later I send off an other email to the PLEASE RESPOND asking acknowledgement,and yes I was upset. shortly I get a response
"This was the first email that was sent out to you, I’m the only one in this business and only emailed you on May 27.
I will get the order processed today."...this was May 29th.
so later the same day I get another message,
"Your order has been received and is being processed; Please allow 2-4 working days for shipment of your order. Most orders ship within 24 hours, but some may take up to 14 days. We ship to Canadian addresses only. If there is a problem, we will contact you. You will receive a confirming email from us when your order ships!"
Now May 2, you ask me how was my experience? I have placed an order, paid $$$ for the order, have been told you are processing the order, BUT you have given no indication what or why the order is taking so long to hit the shipping desk!!!!!
Waiting,Greg
"
"I am still waiting to receive my order! "
"The chat system is a bit in your face. I had the part numbers and it kept wanting make model year and the order desk sent me an email and said they could get me a part but it would be backordered. He said just go to the page and place the order and so I tried and it didnt recognize the part. They I tried to get a hold of the order dest with no success. I do think the company has potential but need some help refining their webpage."
"Ordered the parts 5 days later asked for confirmation of order with a generic e mail.
Claiming could take another 10-14 days obviously under staffed blames covid for bad service. Phone service is answering machine lol.
"
"I ordered from Toyotapartsdirect a week ago. They have not processed the order yet and I have not received information on when to expect delivery. I am beginning to wonder whether this is a real business."
"Very helpful people, good prices. Takes some time and cost for delivery. Will continue with this company in the future. "
"I had the common antennae corrosion problem on tacomas. Thanks to the diagrams on the website I was able to order the exact part the first time."
"Toyotapartsdirect site was easy to use, the Chat AI was through and my order was confirmed and placed seamlessly. Part arrived, packed properly for the item it was. High praises for the entire shopping experience. Paypal being an e commerce solution was appreciated.
Thank you Toyota Parts Direct. "
"Order processing, delivery, fast as it can be; ordered 2021-05-11, received it 2021-05-20 ~ 11:00 a.m.
Country of manufacture/origin under the bar code of the sticker "surgically removed" deliberately. Why?
It is supposed to be OEM, France made [according to the sales ad details].
The far left part of the piece 51442-0D141 is near vertical. It was bent 90 degrees over the flat part to fit the shipping box. Now that's FORCE FITTING. It is not cracked, hopefully it will be adequate after unfolding.
Will take it to the Toyota dealership for installation and let you know their opinion.
"
"Shipping is a little high for my taste, but my order arrived quickly and was accurate."
"DELIVERY ON TIME THE SPARE PARTS"
"Piece facile à trouver et livraison rapide "
"This is my first time ordering from toyotapartsdirec.ca. Parts arrived quickly, and fit perfectly. No complaints here."
"great price got in 4 days"
"Updates on order were prompt."