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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-12-31

Great Experience

"Great customer support. They provided easy identification of the part I needed to order and provided a discount code.
part arrived on time and resolved my issue. Highly recommend!
"


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We gladly accept all recommendations! Thank you for your order and for your 5-star review!”


Verified
5/5

2023-12-31

Great service

"Everything was shipped on time. "


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your 5-star review! ”


Verified
5/5

2023-12-29

"The only site to have my replacement motor belt in stock. Works great."


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Yes for the win! Thank you for your 5-star review!”


Verified
5/5

2023-12-29

Expectations exceeded

"The delivery was successful and product worked great. "


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for taking the time to share your 5-star review!”


Verified
5/5

2023-12-28

Exactly What I Needed

"I was given an endlist wait list by the manufacturer. With the help of some self diagnosing and treadmill doctor, I was able to bring my equipment back to life. Way to go treadmill doctor A++++"


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“The Doc is IN! Thank you for reaching out and letting us be of service! We appreciate your order and your 5-star review!”


Verified
5/5

2023-12-28

Fast shipping and delivery

"The parts fit perfectly and was able to get my treadmill up and running thanks to you guys. GOD BLESS ! "


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We truly appreciate all blessings! Thank you!”


Verified
5/5

2023-12-27

Warranty Replacement of MC70 motor controller board.

"Original board could not set “Torque Boost”. Replacement works correctly. Treadmill still stops abruptly. "


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Our team is here for you! 1-800-750-4766 option 2 for technical support of your machine!”


Verified
1/5

2023-12-27

Part purchased is failingg

"I purchased a part end of November and new control board and it’s been a month later. Started out with just the treadmill stopping after mile and then we’ll be fine running once more. But now it’s causing the treadmill to trip by electrical breaker. "


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for sharing your concerns. We have tried to reach out to you offline - please call us at 1-800-750-4766!”


Verified
5/5

2023-12-27

Fast, dependable service

"Needed a replacement part for a ten-year old treadmill. Rep identified proper part (I was going to order the wrong one.) and I received it less than 48 hours later. Good company. Dependable service. Not the first time they have exceeded expectations."


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“This is wonderful news indeed! Thank you for sharing your stellar review! ”


Verified
5/5

2023-12-27

Replaced Tread Mill belt

"Product appears to be a quality product. I have been using it for over a month with no problems. It was also shipped quickly. I would use again and also recommend."


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Woohoo for the win! Thank you for letting us be of service and for your 5-star review!”


Verified
5/5

2023-12-27

Hughes and Alex are great

"Very pleased with my experience with the Treadmill Doctor. Very professional. I would recommend."


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We gladly accept all recommendations! Thank you for your 5-star review!”


Verified
5/5

2023-12-27

Great support

"Had defective part that was replaced quickly"


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your 5-star review! ”


Verified
5/5

2023-12-27

Great explanation

"I was given a treadmill that had to be close to 20 years old. Was able to find model numbers and replacement belt. They even had links on how to change the belt. They sold the whole kit together, not as an upsell. Everything arrived in a timely fashion And worked perfectly. "


Rep reply posted 2024-01-02
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Yes for an incredible win! Thank you so much for sharing your journey with us and for your 5-star review! ”


Verified
3/5

2023-12-26

Treadmill is finally working, after enough parts

"I went through a long diagnostic text thread with technicians at Treadmill Doctor. They decided it was the speed sensor that needed to be replaced. I ordered it. It did nothing to fix the problem. I then had to order the controller board, which was my next try. The controller fixed the issue. My past experience is controllers seem to only last 2-3 year, but it is cheaper than a new treadmill."


Rep reply posted 2023-12-27
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for sharing your concerns. Our technicians work with the diagnostic information shared by the customer - yours indicated the $14.99 sensor was at fault. We definitely agree replacing parts is less expensive than purchasing a new treadmill which is why we provide our phone, chat, email, and text services for free to those in need. We are happy to hear you are up and running again!”


Verified
4/5

2023-12-26

Thank you

"It worked as expected. Thanks."


Rep reply posted 2023-12-26
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your positive review!”