ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.16/5
Chance of future purchase:
3.29/5
Shipping & packaging:
3.99/5
Customer service:
3.25/5
Return/Replacement policy:
3.05/5
Featured Review


Verified
5/5

2019-11-04

Delivery

"Lens & filter were correct and delivery was ahead of schedule."


Verified
5/5

2019-11-01

Excellent

"As promised, great service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-31

Very Satisfied

"Excellent service, even going so far as to call me to confirm that the lens I ordered would work for my camera. Highly recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-30

Fast shipping

"They called to let me know that they will ship faster than I paid for and wanted to make sure if I wanted a UV filter for my lens. Great service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-29

Excellent service - prompt response

"I have used Tristate twice now. Both times I had special requests to modify the order after I placed it and before it shipped. Both times, the customer service responded quickly and made the adjustment. Thank you! "


Verified
3/5

2019-10-28

Poor communication

"I placed an order with TriState on the 17th and a week later I missed a call from them concerning my order. I've tried multiple times to call back and have emailed them and have not yet received a response and no clue as to what the status of my order is. "


Verified
5/5

2019-10-28

Satisfied

"Easy least ordering and quick delivery."


Verified
5/5

2019-10-27

great experience buying a lens

"Good response from customer service, fast shipping, prices are great"


Verified
5/5

2019-10-27

Great service, great price, great experience

"I found the best price on the camera here, and it was delivered the day it was promised"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-10-26

5 stars

"Fast shipping, good packaging and brand new product at a good price. I'm giving five stars."


Verified
5/5

2019-10-24

Arrived way before the ETA

"Seller called to confirm address , super fast shipping, All products well packed and included everything. No Complaints."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-24

Helpful and on time.

"Wanted a particular camera for a trip and needed the camera to be delivered in 2 days. Called them and the man on the phone told me if I ordered within the hour they could get the shipment out that day and with 2 day shipping to my zip code I would have it on time. Even quoted the shipping price for me. Camera came as ordered, on time, and at a better price than Amazon even with the extra shipping charge. Would definitely order from them again."


Verified
2/5

2019-10-24

Unorganized

"They don’t make notes of their calls with their clients & their purchases. They called me the day after I purchased my item last week to tell me they were shipping it out that day. Last Wednesday I purchased it and it’s been a week and I still don’t have my item. I called and they said they were shipping it today and I still haven’t gotten any tracking information or anything. And I still have to wait another 4-5 days. I understand they were on a holiday, but if they called the day after my purchase then that set my expectations high to receive my item. So it’s going to be almost 2 weeks for me to get my item. If they wouldn’t have called I wouldn’t have had my expectations so high. They didn’t even offer to make up for it. All the guy said was, “idk why they called you. I don’t know. But it’s shipping today.” So frustrating. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-20

I’ll be back

"Great service and delivery. "


Verified
5/5

2019-10-20

Good price; fast service

"After I ordered a camera lens I noticed a bunch of negative reviews and was worried; some were about customer service and some about quality of products; I got my lens quickly and at a good price; works as it should so far and I’m very happy; hopefully I won’t have any issues down the road but for now it’s 5 stars from me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges