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Verified
5/5

2019-05-10

"EASY TO USE , LOTS TO CHOOSE FROM. "

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Verified
5/5

2019-05-10

FAST TURN AROUND

"EASY ORDERING GREAT CUSTOMER SERVICE"

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Verified
4/5

2019-05-10

Ordering on the run!

"My event was changed from 5/23 to 5/15. Trophy Depot promised to get my items ordered and on the way to me!"

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Verified
1/5

2019-05-10

No "Re-Order" button.

"I wanted to reorder a previous order but they said I had to manually re-enter all the engravings, re- select the medals and trophies ALL AGAIN!. My order had over 120 items! My entire previous order was still visible on their website. I ask them if I could just email them the previous order and they said "NO". They said, "You have to go online and do it all over again". What year is this?? How difficult is it to add a reorder button to the website or to look at my previous order and re-order it manually. Your customer service said, " in a perfect word there would be a re-order button". This is ridiculous! Too bad because I had a good experience with them before. This will be may last order!!!! "

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Verified
1/5

2019-05-10

TERRIBLE WEBSITE

"The order process took so long due to web design. nice items so I stuck with it and placed the order. Hoping the quality is good."

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Verified
4/5

2019-05-10

Discounts change

"I started a $1200 order with a 6% code, but had to save it. I needed to confirm with our Board of Directors. The next day the code did not work. I chatted and called customer service asking for the code, but was told basically that was my problem and should have ordered it the day before. I felt the customer service would rude. We are a non profit organization and 1-2% discount makes a difference to us!"


Verified
5/5

2019-05-10

5 star trophies

"It was the easiest to order from and the cheapest!!!"

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Verified
5/5

2019-05-10

STARWARS

"VERY GOOD COMPANY. ALWAYS SATIFA"

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Verified
5/5

2019-05-10

"First time customer. My local trophy shop was destroyed by Hurricane Michael. I didn't even think about the awards I would need until just now. If the quality ends up being good, I will be thrilled with the ease of online ordering."

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Verified
2/5

2019-05-10

"The shipping cost is outrageous "

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Verified
5/5

2019-05-10

"The website is easy to navigate for a first time buyer. Thank you!"

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Verified
5/5

2019-05-10

"Great experience. And service"

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Verified
5/5

2019-05-10

"Shipping price is excessively high"

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Verified
5/5

2019-05-10

"great overall lots to chose from on website!"

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Verified
5/5

2019-05-10

Right on Target

"great site easy to choose"

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