"Great value. Quick delivery. Nice people. That fills all my check boxes."

"I shop for all my hardware needs at True Value"

"My general experience with True Value was terrific."

"Shipping care needs a verification process to ensure shipping carrier damage does not occur."

"Always good... would like a return policy that is customer friendly."

"I find our local True Value store to have a good inventory for home improvement / field work items, but the pricing is often more by 30+% than similar stores and online retailers -- including truevalue.com! For instance, the item I ordered from truevalue.com was available in stock at my local store, but it was $50 more expensive. The customer service person advised that she could not lower the price for the item in store, but that I could order it online and have it shipped to me for the lower price. A bit strange! I will always check truevalue.com now to be certain I am getting the best price."

"It was great not having to look around for what I wanted. Just ordered online and picked it up."

"I always find what I need and then some."

"I thought that's what the above survey was all about. What more is there to say? Way overdone...too many repeated questions."

"Very happy with the products and service at my local store."

"Delivery process easy and sufficient. This time product was disappointing."

"Generally, fine because I knew the products and supplies I was purchasing."

"Experience=excellentproduct= excellentCost=excellentShipping cost=very disappointing"

"I love the Western Springs Illlinois store. The owner and staff are friendly, remember us by name, are always smiling..a pleasure to shop there."

"I really appreciate having a local store. They do lawnmower tuneups in the spring, including delivery! I hope the local store gets some profit from online orders that I pick up at the store."