ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.56/5
Shipping & packaging:
0.00/5
Customer service:
4.86/5
Return/Replacement policy:
0.00/5

Verified
1/5

2021-08-30

Wild Goose Chase

"I went online to purchase some drip moldings for the top of my 2001 Toyota Tundra, and did my research and ordered the correct parts. Three days later I get a voicemail saying I haven’t replied to emails that someone in the parts department had left. I never received any emails… not even a confirmation number for my purchase let alone one from the man who called. So I go in to the it’s department which was hard to fine because there are two parts department at this dealership. I speak with the gentleman at wheel call who is nice and professional, however they could not find my order because I didn’t have a confirmation number or a code. He said he had to look it up in reverse by looking up the part number. The employee was trying to call because apparently the wrong part number was ordered on their end. The gentleman helping me said “the computer does that sometimes”…I still needed to purchase the part number because I still needed it and it turned out to be twice as much as the one that I had ordered before online. Convenient for the company… then the gentleman who was helping me said he could not help me order it, only that he could cancel the other order because he couldn’t get me the same “online price“. Very inconvenient and dumb if you ask me or anyone else for that matter. All of this to say that it was a big wild goose chase and we’ll see if I actually get the right part…"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-08-25

"Great experience with my online purchase"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-08-22

Excellent

"Yea!! Excellent service! Don't need amazon! Jeff bezos is a Queen!
"


Verified
5/5

2021-08-22

Easy on line order.

"It was easy to order parts on-line. Good saving / discount when u order online."


Verified
5/5

2020-08-23

Online Purchasing

"It was a nice experience with an easy access web site and convenience to purchase part for my Toyota car and truck.
Keven
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-08-18

Cheater on products

"It’s took the part department 2 day’s to tell me about product they advertised to sell and they don’t carry they offered me to buy much more expensive products which’s I’m not interested in. Very bad buy experience with Tustin Toyota part dept."


Verified
5/5

2021-08-17

Superb service

"Best price and fast delivery "


Verified
5/5

2021-08-14

Prompt service online..

"Easy to access and order online.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-08-13

good service

"I received my package very quickly. I returned my order and my refund was on my bank account the same day."


Verified
5/5

2021-08-06

Excellent Service

"Ordered online and received confirmation fast just when I need the parts

"


Verified
1/5

2021-08-04

Website is awful

"website needs a lot of upgrade-currently it is awful"


Verified
5/5

2021-08-04

Great purchase!!!

"I recently purchased a set of floor mats for my son's 2016 Toyota Corolla. I am completely satisfied with my purchase. They seem extremely durable and very attractive, and do not slip around under your feet due to the well made backing. I am very happy with my purchase and it was money well spent. I ordered it online for a cheaper price compared to placing an order over the phone. Thank you Tustin Toyota! I will definitely be recommending it to my friends and family.

Alex
"


Verified
5/5

2021-08-02

Best of the best

"Simple quick and really easy to buy parts online "


Verified
5/5

2021-08-01

Good selection

"KEVIN WAS GREAT HELPFUL WITH THE WHOLE EXPERIENCE "


Verified
5/5

2021-07-31

Great Online Vender

"Had the part i wanted at the best price. Shipping was also fast. Good experience overall."