ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.56/5
Shipping & packaging:
0.00/5
Customer service:
4.86/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-10-07

Part available faster than expected.

"Ordered and paid for online. Received an email when it was ready, same day, and I picked it up without an issue. Simple as that."


Verified
5/5

2021-10-06

"This online shopping was good. Car service was good and not good ( not competitive) on pricing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-10-05

Placed order and it shipped right away. Received it quickly.

"Placed an order for a Genuine Toyota part and they shipped right away. "


Verified
5/5

2021-10-05

Very informative web site

"Your web site is very robust, with all the information on the site you could ever need, I only bought a gas cap for a 2015 Toyota Tacoma, And it still asked for my bin number to make sure it was correct!! I'm very pleased and the process was very easy"


Verified
5/5

2021-10-05

Great pricing and service

"Great pricing and service. Wanted genuine parts, they had great service they in checking by Vin number noticed I ordered the wrong part and quickly changed order."


Verified
5/5

2021-10-03

"Easy online purchase and the lowest cost of any Toyota dealer in the area."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-10-01

Internet Part

"EZ Internet ordering to get a new bumper endcap"


Verified
5/5

2021-10-01

Easy to place order

"I called the dealership before proceeding with payment to verify that the product would be available for pickup in the time frame I wanted. Answer was "yes.""


Verified
3/5

2021-09-12

If the price is to good....

"I needed to replace my mats. I thought under $200 would be a deal but under $100 including tax and shipping was crazy good. It has been 3 weeks and Tustin Toyota doesn't include tracking. At this time they also informed me they use stock photos and my mats would be a different color. That could have been expressed up front. I live 2 hours away...
Still waiting.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2021-09-28

Rude and impolite Aholes.

"Spoke with 3 part reps and they were all rude and lazy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2021-09-24

"I placed an order on line for a front bumper grill. I was sent an email that my order was placed and that most parts are shipped within 4 days. On the 5th day, I checked on the status of my part online -- still showed that my order was in process and not shipped. I personally called the parts department and he could not help me and I was transferred to the internet parts department and they did not answer. I called again later, same issue. The next day, I called parts department again and now I was told that the part is back ordered and it will take at least two weeks to get shipped from New York. I had to cancel my order and ordered the part via Ebay. Not happy with Tustin Toyota's Part Department. If the part is not in stock, they need to let me know on their website and let the customer know that it will take several weeks to get the part. They wasted my time and delayed the repair of my car."


Verified
5/5

2021-09-23

"service was quick and accurate"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2021-09-22

No confirmation

"My VISA was charged instantly, but I did not received an email confirmation of my purchase. I "


Verified
3/5

2021-09-22

Thank you

"Easy order process. Quick receipt of confirmation."


Verified
5/5

2021-09-20

Beats Amazon, Best Prices in So. Cal

"Website is easy to use and free shipping to boot.

Absolutely Awesome!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases