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4/5

2003-07-16

"This was the latest of many purchases with Ubid. I purchased a refurbed Compaq laptop, for about $300 less than Compaq's own outlet store. Very Happy with purchase. No sweat at all. Other times in the past when they screwed up, it becomes a puzzling and wrenching experience. When an IBM Netvista was ordered, it came with a French language- what a nightmare- but thats foranother time. I would always consider the high shipping charge before bidding, and if your successful bid is messed up so will you."

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1/5

2003-04-26

"These guys used a 'bait and switch' on a very low priced receiver to get me into another. Forget em."

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4/5

2003-02-27

"Purchased a Minolta Dimage F100 refurbished for $300 flat w/ $17.99 2 day FedEx Shipping. Bidding wasn't a hassle. Package arrived quickly.

The packaging box had a quarter sized hole on the bottom. From the looks of it, it was punctured from the inside out. Luckily, the actual camera box was fine.

It came with all the accessories. The only problem was the lithium battery it came with was DOA. So I bought a couple of Duracell Ultra AA's. Those are practically useless. I took a total of 4 shots before the camera ran out of juice. So, I picked up a Lithium CR-V3. (waiting on my maha recharger).


Camera itself works fine and great. Overall the purchase was smooth and quick. I actually wasn't expecting the camera for a good week or more. It was a nice suprise. Last time I ordered a CD-RW about a year ago, the thing took nearly two weeks to get to me.

Satisified with the purchase. Although, the thought of having to send the item back and deal with their CSR people scared me to death after reading the horror stories on here.

"

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2/5

2003-02-07

"I am outraged! Last night I bid on auction at Ubid

Hewlett Packard Pavilion 520C Athlon XP 1600+

Since I was willing to bid more for the item- I followed the bid process until it expired. No other bids were posted and the auction closed on time with me as the winning bidder. I counted down the seconds until the 'auction closed' page appeared using the refresh button. The auction was not extended.

About 10 minutes after the auction closed- I logged in to 'my page' and the item appeared under 'Closed Winning Bids'. My page explicitly stated that I had successfully won the item.

This morning after not receiving the win confirmation email- I log into 'my page' and now the item is no longer posted under winning bids... it now says I lost the auction to another bidder. I am flabbergasted!

I contend Ubid defrauded me by canceling my low-dollar bid. Watch out... the fix is on at ubid
"

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1/5

2003-02-07

"I have a ordered a laptop from Ubid recently, it comes defective - crashes every few minutes - not much help from Ubid at all. Still on phone with the HP guys trying to figure out what might be wrong.
My sincere advise - never buy anything from Ubid, even the price looks great - you will be better off buying it from retailer or stores.
Oh I forgot to mention about the high shipping price - that is another story.
"

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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
N/A
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5/5

2003-01-24

"Good deal, no problems with ubid, received in the order fairly quickly. Ubid really needs to lower shipping costs though to a fair amount."

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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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1/5

2003-01-05

"I purchased an item that no one else bid on. I got it for the opening amount of $9.00. Two weeks went by and I received an email from UBID saying that there was a delay and it would be at least another week, but I could cancel my order if I liked. I noticed that they had already relisted the item. What a sham.

I have noticed that it appears that UBID might be fixing the bids. I have seen an item with 20 units. One person starts the bidding with a high bid on all 20. There are only 4 other bids. So he wins 16 of the 20. Then the same item is listed again and the same guy does the same thing. Why bid so much for somthing that could have been won with a much lower bid? This practice is unethical, but more importantly, it's illegal. But, it would be difficult to prove without law enforcement involvement.
"

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4/5

2002-10-30

"After reading many of the reviews here, I was pleasantly surprised when my refurb cell phone arrived in perfect shape with all accessories three business days after the close of the auction. Only real complaint is their slowness in posting tracking numbers to the Web site."

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1/5

2002-10-16

"I have been buying from uBid since about the time they began doing business. I even met some of the uBid folk at CES one year. I never had a problem with them except for the high shipping fees. Let me tell you when you do have a problem be prepared for hell. The billing dept will be quite useless and VERY mean. They will even go to the extent of calling you a fraud (but use more words of course). After having done thousands of dollars of business with them I am glad to say I will do no more. Thank you uBid and goodbye."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
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1/5

2002-09-09

"The quality of Ubid has gone down steadily over the years. It's now no more than a fraud. I was cheated out of $30 directly from Ubid last time I ordered."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-08-28

"I win laptop from Ubid. Its hard driver turned out to be defective. So be careful when dealing with ubid. "

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2/5

2002-08-23

"Be Very careful. A cell phone antenna booster was listed for $1.00, but the shipping would be $9.95. This item weighs about the same as a postage stamp, and can be shipped in a letter envelope, so why 9.95 S&H? Simple, that's where they make their money."

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N/A
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N/A
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N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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Overall web site
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4/5

2002-08-16

"I purchased sony clie 610 - manufactured refurbished. This item arrived in perfect working condition. The box was even packaged in waterpoof seal, and it needed it the day it was delivered because it was pouring.

Anyway, this is my 3rd purchase with UBID, and I haven't had any problems. I live in Illinois, so I was even charged sales tax. I would have probable gotten a better deal if I had enough time on my hands to bid at UBID for several days.

I do agree that shipping is a bit high.

Bid carefully. If you don't win, just bid again later because they constantly put new autions on the same product. If you can find one ending in odd hours, that's when you'll get the best deals.

Overall I'm happy with UBID, although judging from what people have been saying I probably would not order something big like a monitor or sort.

"

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1/5

2002-08-06

"BE VERY CAREFUL!!!
LOOK AT THE COST FOR SHIPPING!!!

I almost placed a bid for a computer case until i saw the shipping charge..$43.00

That is a crazy.

This company is dead..they just don't know it.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-07-30

"On July 17,2002, I won a bid for a USB 2.0 Port PC Card. On the bid page it stated that they will shipped within 24hrs. Two hrs after the bid closed, my credit card was approved and it was sent to the warehouse. On July 29,2002, I received a Priority Mail package from the Preferred Seller, 12 days after they promised they would ship within twenty four hours. I noticed the box was real light, and standing there with the postman as my witness, I opened the sealed box and found it COMPLETETLY EMPTY. This was from a Preferred reseller of UBid's(Global Computer Supply). I have e-mailed Ubid and Global. As of now I have no product, they have my money and no resolution in sight. I personally wouldn't ever bid or buy anything from this company. It is nothing but a headache and an empty box and empty promises and no response on the last e-mails"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability