"In one year we have received our overnight packages HALF of the time overnight! The Stamford, CT redistribution center LOOSES or HOLDS our packages. Someone in that station needs to lose their job. This is ridiculous "

"It's always a frustrating experience with USPS!
You pay extra for faster delivery and you NEVER get you stuff on time.
Customer service agents are useless (when they finally answer your call).
Just shut USPS down, you guys are useless and shameless! Blaming your negligence on the pandemic...You've always been like that!
Thanks for ruining another special time for me you suckers!"

"I have packages delivered via Amazon truck, FedEx, UPS... no problem... ever. USPS packages come up "missing" (USPS claims they delivered). Either the carrier is stealing them or I have a very unusual neighborhood thief who has a USPS package fetish! I am out hundreds of $$. I have resorted to questioning sellers/retailers and refusing/canceling sale/order if they use USPS.

"

"Absolutely Horrible! I do so hope they are defunded and replaced by a private company! I DO so HOPE the US POSTAL SYSTEM ( I guess the misnomer is "SERVICE" when in reality it is a DISSERVICE!!) will be DISMANTLED and go out of business for good sooner than later! THEY are unwilling, unable and uncaring to follow BASIC INSTRUCTIONS! Over and over again! Leaving packages outside my gate even though I have a LARGE SIGN to ring the bell or toss the package over the gate but NOT leave it outside! "

"Today’s Aug 11th I filled a claim on April 29th. #9405508205496240914340 I had been submitted all entail from both parties. Submitted all evidence as well as many photographs. Then again in mailed letters, and emails. I a high numerous levels of evidence and correspondence. Never one response. I had called many times. With them repeating there selfs to send physical evidence to the Supervisor of domestic claims in St Louis. Repeatedly I did so. I even sent it certified with Insurance. Now unbelievably 3 months later the website says denied. Never a letter, never an email, never a phone call. It is very clear that no investigation was looked into on this claim. When there own plastic wrap is around the package states “We care” by the USPS acknowledging that the package was delivered damaged. Regardless if this is read or not. This is my experience only and this will go out existential repeatedly to every contact and availability that is available in social network. Not to pay additional insurance. Mind you the situation was before the pandemic."

"USPS delivered my package here today in Arabi, La by leaving it laying on the street next to my post box? Couldnt make the 50ft walk to my door!"

"2020-02-16 I shipped a parcel from SC to PA. The parcel got lost in transit.
I was forced to fill up 2 identical search request because the first one have disappeared.
Made whole bunch of phone calls received a whole bunch BS emails from USPS.
On 2020-06-01 ( 5.5 months went by) USPS informed me that the search had expired. That's all.
Kind of strange that a business failed to deliver of what was promised and doesn't want to reimburse.
Only wasted many hours communicating with them."

"Awful! I wish I could give them zero stars. First off, the postal workers have been shoving packages that are WAY too large into my mailbox. Many of my items are damaged because of this, causing me to have to return them and hope that it does not happen again. My mailbox is also severely tilted because of the constant shoving of mail in and out of my mailbox. I have filled out several formal complaints online with USPS and nothing has been done. I also get other people’s mail ALL the time, which is concerning because where is my mail going?? They don’t care about their issues and will not fire employees that have been working there for years. They also drive on the sidewalk all the way down my street so that they can be closer to the mailboxes, which is ILLEGAL. "

"How nice. If you are not a US citizen and don't live in the US, you can't reach customer service. Tracking ****. Since April 11, the package is at a facility in Chicago. It's April 18 now. Can't fill out an online form as a non US citizen. "

"Clerk very unprofessional and disrespectful; Manager supported his behavior rewarding him with her defense."

"Do not buy insurance for your package if your selling stuff on ebay. I sold my gaming laptop on ebay and shipped it with usps with insurance. The buyer scammed me and send me my item back. I lost alot of money. Ebay and paypal wont help me so i decided to see if i can file insurance. USPS denied me multiple time when i appeal. They wanted the buyer to take it to the usps store to inspect it but the buyer refused to do it which means im out of luck. I even send pictures the buyer sent me to prove my case but i still lost. Buying insurance is useless if the buyer refuse to help you. Why would he help you when he is scamming you!?!?"

"Useless and time wasting customer service. I wish I could give 0 stars to this. I tried using the automated system MANY times and they do not offer solutions to my specific situation. I wasn't mad at that because it is just an automated system. I called live representative to help with my specific situation but they keep transferring me to the automated system, sometimes without even letting me finish my sentence. I am not able to get help for my problem in the end, and I wasted over 50 minutes calling them and using the automated system. Horrible customer service. "

"The worst customer service ever! No one doing anything to investigate my problem! When i am asking to contact me with a supervisor or manager on duty, they saying: "managers are not available!" My package (priority mail) has been picked up on Jan 29th. Today is Feb 4th. I still didnt received my envelope. Last update is on 30th arrived to NO distribution center. I am located 10 min away from NO. This is ridiculous!!! Its a priority mail( should take 1-3) days. I am waiting for a week already!
"

" BelAir Mall USPS in Mobile AL has great customer service with a smile. There service is appreciated. "

"I typically do not leave reviews however, this calls for This unresolved inquiry will explain my rating:

"Hello,

I would like to speak with someone regarding a package that was not delivered on time causing loss of some of the items that was shipped. The package was shipped on Tuesday, January 7, 2020. The shipment was a 2-day priority shipment that was paid for. The package did not arrive at its destination until Monday, January 13, 2020!

During this time and shortly after, I have been trying to reach customer service. In additional to drawn out prompts to choose from, there was a long wait to get in touch with a live Rep to discuss my situation.

The delivery driver apparently left a note on the door on the 13th stating that the package should be picked up the following day however, around 9 pm, the package was delivered (left sitting outside) with no delivery updates. Most of the items that was shipped had to be thrown out. If the package was delivered in two-days, that would not have happened.

I am appalled at the service I received especially since we have paid our money to ship the package in two days."

It is now February and I have yet to speak with a live Rep. All I receive is a link to leave feedback. I will be switching my courier service!"