"Good parts but bad customer service, called me three days after i placed the order to tell me that they couldnt process my payment because the address didnt match what was on file, but IT DID. I told them the same address and they re-processed the order and it worked....hmmm dont understand what the problem was in the first place. After all this, now it is thanksgiving week so I surely won't receive my part for another week. A little frustrating. "

"excellent service and selection. the checkout was simple and shipping was fast and reasonable."

"Ordered a canister check valve, received a canister purge valve. Tried to use the online return form 3 times on 3 different days, never could get it to go through. Called the toll free number on the website, finally got some help. They are going to ship me the correct part and take the incorrect one back. Operators were very helpful. Have ordered parts again and will use them again. It looked like the part had the incorrect warehouse tag on the box, I feel it was an honest mistake. "

"What a great and convient place to buy auto parts. My work causes me to travel extensively. I made a mistake and ordered the wrong part and did not find this out until Saturday morning. I called and within 10 minutes I had been sent a Return Authorization (RA) and instructions for returning. I immediately went on-line and ordered the correct part. The following Tuesday, I received my correct and a credit for the part I returned. Customer service personnel were knowledgeable, friendly and very professional. This is a great 24/7 place to deal with.

Al Reynolds"

"I have ordered several part from this company for my 2002 Oldsmobile with great satisfaction.
When I ordered this last part which was the replacement turn signal I received it in just a few day. Not only are the prices reasonable but the delivery service is great.I will deffinately use US Auto Parts again.

C Miller
Brentwood, PA"

"I was very pleased with US Auto Parts. You had what I needed at a terrific price and it was shipped and arrived before I expected it. Thanks a lot. I will definitely use US Auto Parts again if I need anything else for my car."

"My package was received 4 days after I had ordered it. It was a perfect fit and it looks great on my truck. Item was wrapped perfectly in bubble wrap and wasn't damaged in the shipment. thanks alot"

"very good and easy to use web sight.i checked other web sites and they had the best prices. i would buy there again "

"The staff are friendly and knowledgeable. The web site is convenient and well organized. The inventory permits a wide range of equipment from the economical to the premium. The customer is kept informed throuhtout the entire process. The equipment arrived as ordered and on time. I will continue to use US Auto Parts for my online auto part needs. Kim Bowman"

"I found using the website quite easy. I just followed the steps and at the end i had multiple choices of the product.
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"Disappointing experience. I ordered plugs and wires for our RX8. The plugs came, but no mention of the wires. I inquired and was eventually told that the wires were out of stock. I ordered an alternate set of wires and then canceled the order when told that I would have to pay a second shipping charge for the wires. Not a good policy and not a good way to take care of customers for your negligence of listing the wires on your website as available. Won't be using your services again. Just so you know.

Dan Teninty "

"This is the fourth time I have ordered from US Auto Parts. And the second time I have been disappointed not necessarily with the parts but with the service. My latest order was a complete front exhaust with catalytic converter for my 2002 Camaro, I ordered last Thursday 11/11/10, the charge $363 went thru my account the next day. By Monday 11/15/10 I still had not received a shipment confirmation E-mail so I wrote the company's customer service an inquiry about my order using the order number, date, etc... Well today is 11/18/10 and I have still not received a shipment confirmation (tracking number) OR a response to my follow-up E-mail from 11/15/10. I guess tommorrow I will have to call and speak to 4 or 5 different people in Bombay or New Delhi like I had to the last time something like this happened. On that occasion it to 6 weeks to get my credit back for a returned part and the credit was not for the FULL Amount. Oh well I guess I learned my lesson.....

Chris Lewis, Baton rouge LA. (USA)
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"Using US Auto Parts couldn't be easier. I am always very quickly finding several options for the part that I need (a passenger side mirror)on the website, some OEM and some after market. And they offered reasonable price points. As a matter of fact for the item I was looking for US Auto Parts was the least expensive. And the mirror was shipped to the house within 2 days of my ordering it. US Auto Parts gets an A+ for ease of use, price, and timely response. It has been a joy to find them!"

"I have found US Auto Parts to be a great source of automotive parts for both imported and domestic vehicles. The web site is easy to use when looking for a part and often has a choice of suppliers and grades of the part I am seeking. The regional warehouses often provide amazingly fast deliveries - often just one or two days even on the least expensive ground shipments. The regional warehouses, however, do not all stock all items and it is often worth checking out alternate suppliers of any parts that display a different source ("shipment B"), since the higher shipping cost of using two locations may be avoidable by selecting a comparable part that is listed."

"The site is pretty easy to use. There's a lot of selection to be had. The price is good from reputable manufacturers. Free shipment on most items is great. I got my parts in a couple days."