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Verified
5/5

2010-11-08

"I was a vert good shopping experience. they made good recommendations, alternatives and took my order making sure all details were correct.
item shipped when they said it would and arrived right on time.
i will definitely shop US Auto Parts again.
"

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Verified
5/5

2010-11-08

"Overall, had a great experiance with US Auto Parts. Reviewed parts needed online and called Customer Service to verify I had the right part numbers. Customer Service was very helpful and friendly. Parts showed up within projected timeframe and everything was in order. Only problem I had was with the website when placing my order. At confirmation page, a pop-up box appeared that caused the confirmation page with order number and billing details to vanish. Was a little nervous, but was re-assured that the order completed when I recieved a confirmation email a day later. 4 out of 5 stars."

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Verified
5/5

2010-11-08

"I ordered the parts a Saturday and it was delivered on Tuesday. I installed them on the next Saturday. Ordered and installed in one week, and save a bunch of money. Everything went great. Breaks and pads, so far so good."

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Verified
5/5

2010-11-08

"I ordered replacement hood and hatch struts for my 2002 JGC. The order arrived and was correct. The part were almost direct replacements. The rear hatch struts needed to utilize the upper connection points from the old struts do to incompatibility in mounting angles. No problem once I switched them out. The hood struts were direct and had no problem with them."

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Verified
1/5

2010-11-08

"part ordered didnt come close to fitting. now i have to return. i wont be using your company anymore"

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Verified
5/5

2010-11-07

"having a older and foreign car makes finding parts at local auto part store inpossible. i have a mercedes benz with 176500 miles, having us auto parts has been great. every part i've ordered has been cheaper and easier than trying to order from local auto parts store. having us auto has given me peace of mind knowing that my benz will be on the road for a nother 100,000 miles. thankyou us auto parts. keith"

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Verified
1/5

2010-11-06

"The WORST business ever!!! I ordered 2 strut assemblies (Front passenger and driver sides) for a 1993 Geo Prism LSi online and the driver side strut assembly they sent me was the wrong part! They sent me a rear strut assembly. It turns out that their website was wrong and they admitted that, but refused to send me the correct part. (They didn't correct the website until at least two months after I brought it to their attention.) They have the correct part as I tracked it down myself despite the their claim that they didn't have it. It was listed under a different vehicle. They told me that I could get it if I paid for it a second time at a higher price than I already paid!!! I emailed and had phone conversations with them on numerous occasions and received no help from anyone. All I got from them were nothing but lies! Their lies began even before I received anything as they lied about when I would receive the parts. It took them nearly two weeks to get the parts to me that I was supposed to receive in five business days or less. I was told by them that I would receive the parts by the following Wednesday after I ordered the parts, but didn't receive the parts until the following Saturday. They didn't bother to ship anything until the following Monday after I repeatedly called them about this. Any real company would correct their mistakes and make it right with their customers. Their excuse? Our computer won't let us! Does this company tell it's computers what to do or do their computers tell them what to do? The last time I checked, I tell my computer what to do not the other way around. After one month of getting the run around from them I was finally able to return the incorrect part, but they refunded me less than what I paid! Keep in mind that they made all of the mistakes, not me. If you decide to buy a part from these liars and thieves---DON'T!!! The California Attorney General's Office has been made aware of this company's "business" practices and now you are too. FYI--This company goes by many names on the internet including partstrain.com et al. To sum up: DON'T DO BUSINESS WITH THIS COMPANY!!! "

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Verified
5/5

2010-11-06

"I've used U.S. Auto Parts to purchase replacement parts on behalf of my father who owns a 92 Toyota Camry. Of course my dad is old fashioned and doesn't have pc/internet access so he contacts me for his replacement parts needs. The first time I ordered a part for him was for a driver's door handle and I searched the web and found U.S. Auto Parts. I easily found the part I needed and really had no need to check out any other sites. I felt U.S. Auto Parts had a professional looking homepage and being the careful internet user that I am, I scanned the site with my scanners n'tools and got the green light! I was ready to order! Since then, I've decided to use U.S. Auto Parts for future replacement parts. Which comes to my most recent order. Dad calls and says, " I need an exterior passenger side doorhandle, can you find one?" And so I did. Great service and decent prices! I will definitely use U.S. Autoparts whenever I need to! Oh yea, and the part came in just in time for his birthday! Even better! Thanks again for hooking us up with quality parts!Until next time!

Diego Z.
"

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Verified
5/5

2010-11-06

"Excelente service, I received all the parts on time and correctly, the customer services always were working withe me, Thanks a lot."

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Verified
4/5

2010-11-06

"The order was correct, it sent out in a reasonable amount of time. The packaging box was in good shape, no damage to it. Inside was the original packaging was sealed, but the two small rear window shields had cracks in them on the corners, the cracks were small and in the upper corners of the shield, I used them anyway and slipped the corners into the channels to conseal them. All in all they look great."

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Verified
5/5

2010-11-05

"parts were ez to find and were right thank you "

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Verified
5/5

2010-11-05

"The service I received was excellent. I will definitely recommend US Auto Parts."

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Verified
5/5

2010-11-05

"My wife loves her '97 Jag, and when the mechanic's computer said that it needed another "coil pac" I went directly to US Autoparts online. In minutes the online sale transaction was accomplished. In short days the "coil pac" arrived, and thanks to Darrell Bell in a few more minutes the part was in. The product arrived promptly, safely packed, accurately addressed, everything a customer wants. Thank you."

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Verified
5/5

2010-11-04

"I received the part just a couple of days after I ordered it. I find your prices are the lowest I can find on parts too. "

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Verified
4/5

2010-11-04

"I recently used US Auto
parts to buy a few things for my truck. I have used other part companies before,and I can say that US Auto Parts is the company that I will go to first.They have great customer service if you it, what really got me was the delivery time.I think US Auto is top shelf.I am telling all my family and friends.THANXX
"

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