"Just wanted to say that your company provided exactly what you promised. I purchased several wireless pci and PCMCIA network 802.11g cards and hub... had a couple that were bad but were replaced in very quick time. The products purchased were low cost and high quality. I will definitely do business with you in the future."

"Took three weeks total for receiving items.
(1-3-2003) Unable to determine status anytime new years week. Was waiting 'til 1-5 to cancel.

**All parts received in new pkg/new condition. Assuming this delay a holiday fluke, I may reorder from upgrade center"

"3 weeks since I ordered this power supply. I was emailed on Dec 16th that it was shipped. Still no P.S. I have emailed several times, no reply. Tried calling several times, no answer. I think I have been swindled."

"Recently I ordered a few objects from your store. Nothing you sent was as represented on your web site, or what I had ordered..
1. I ordered and paid for a blue thermaltake active memory cooling kit. The kit is supposed to come with as fan and requisite hardware http://www.upgradecenterinc.com/thacmecoki.html . What I got was two pieces of blue colored aluminum. These appear to be http://www.upgradecenterinc.com/mecokit.html

2. I ordered a black multuicard reader which was supposed to come with a USB connection. Thanks for mentioning that the USB connection on this product is a direct motherboard connection rather than the more typical external connection. This card reader is useless to me as I already have this connection on my motherboard in use. You should at least specify that this device may not work with all motherboards as the product specifically states on the item, which one could see only AFTER ordering.

3. I asked that my order be shipped by US mail (ground) instead you sent it by UPS needlessly costing me over $30 in courier and custom brokers fees.
"

"Never again.... I placed a order on Dec 24, it has been in Order Status: Will ship within 24 hours from that time on. I cannot not contact anyone at the company. Emailed customer service, manager, phone, and chat. None of which I have recieved an answer. Wondering if they even are a real company. What a joke.
"

"I placed my order on the 17th of December, why did the company wait until the 22nd to ship the product???? I will be leaving for Florida on the 27th for a week and will not be available to accept shipment. Please send me a response to this at ****@****. Thank you"

"Little slow in getting things going but after sending email to find out what was happening the service was very quick. Ordered 12\15 receved 12/24..

Power supply works well.

Thanks"

"I enjoyed this experience shopping with you. The web site was clear and concise and very easy for me to navigate i will be back, i have a huge shopping list."

"Credit card was charged on Dec 4 but order was not processed until Dec 9. Order was finally received Dec 15. Email (regarding another order) to customer service at the beginning of Monday business was answered at the end of Tuesday business. Competitor answered email within an hour and the order was placed and shipped 36 hours before Upgrade Center responded to email. Slow order processing, charging credit card days before shipment, and slow response to email indicates internal problems to this customer, and I won't order from them again."

"I purchased a 550W PSU to replace an older 300W that had died with me, as well as some basic accesories to inprove my computer usage (I recently gained another computer Sans the power cables, and my cold cathode whitch i use as an in case work lite died (I have it hooked to a secondary PSU that works it and my extra case fans)."

"Great product,price, and service. Highly recommended."

"You have a great website. I had no problem finding what I wanted and received it very rapidly. Thank you"

"Great service, nice personelle. They work cooporatively! Recommended to all if you need to purchase computer products! price are not over priced and they carry a wide selection."

"If you purchase from this company, don't expect it to arrive on time. Period. The following is an email I sent to them after they sent a reply to my question of where my product was. You may find it very informative. I ordered it late night on the sunday before Thanksgiving. At the very least, this company needs to learn how to use a calendar.

"As the link below states, I ordered late on the 24th, not late on the 25th like your
email suggests.
Also, your email mistakenly suggests that you shipped it on Mon. the 1st
of December.
A quick look at the UPS link on the same page brazenly shows that it was
shipped on Dec. 2, and only billed on the 1st.

By my calculations, and giving you 3 days to ship, it should be here
today, the 4th. It will rather be here on the 8th, a full 14 regular days
after I ordered, and 9 bank business days (mine were open on friday)
afterwards.

I suggest you reevaluate your personnel and procedures.

I don't know if the link will work through my email, but a copy and paste
of

"http://order.store.yahoo.com/OS/stat?upgradecenterincxxxxxxxxxxxxxxxxxxxxx"
should show you your own records of the transaction.
"

"Order status changed to "Will Ship within 24 Hours" and stayed that way for 4 business days before the order actually shipped. Inquiries produced either no responses, or comments noting when payment was received, which I already knew already - had included that information in my inquiries."