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Return/Replacement policy:
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Verified
5/5

2005-05-18

"I was upgrading my memory for my laptop. It turned out that my HP required a specific memory card (not just type of card). Upgrade Nation worked tirelessly to help find the proper card. It actually took two trial and errors to find the right one. They were great about the returns I had to make - and they even sent the replacement part out the same day my return arrived. The service was propmt and will definately bring them recommendations and return sales. "

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-05-11

"Wow! Whenever time is of the essence, things seem to take forever. I needed an xD card for my wife's camera, and my day was busy. A quick search yeilded 2 websites that were painful to navigate. I tried Upgrade Nation on my 3rd attempt and found a site that was a breeze- good info, great prices. I placed an order and got back to may daily affairs. I check email and see the order confirmation. Fifteen minutes later, while I'm on the phone with my client, I receive another email- my merch. has been shipped! I couldn't believe it. Here it is, the next day, package arrives (UPS Ground, NOT overnight shipping!). Great product, great timing, GREAT Service! Congratulations, Upgrade Nation- you have won another new customer!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Overall web site
Speed of web site
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Web site being easy to use

Verified
4/5

2005-04-25

"No hassle buying, large selection of everything. Shipping was very fast. Will be adding as a favorite for future business. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-18

"Satisfied. Selected the free shipping option and the merchandise came in about 2 days. The salesman said it would take a week or more. He tried to get me to buy the faster delivery option which I rejected."

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Is easy to do business with

Verified
5/5

2005-04-11

"Good prices and fast service; have already recommended this store to others."

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Is trustworthy
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Is consumer focused
Is committed to quality products and services
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Is easy to do business with

Verified
5/5

2005-04-03

"It was the great price on laptop memory that got me to place the order.I paid for 3-5 day shipping.They called me to confirm the shipping address and Wow! It was here the next day. It works for me! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Making decisions on their own
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Verified
5/5

2005-03-31

" Purchsed memory for my notebook paid only $4.75 for faster shipping and received in 2 days!!! Product works great and the lowest price on the web for the sodimm and the shipping!!! Will buy from again!Thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Resolving problems
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Being knowledgeable
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Being trustworthy
Making decisions on their own
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Being easy to reach
Overall customer service
Customer service being easy to reach
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2005-03-09

"quick and easy, very prompt delivery service, detailed product specs"

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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2005-02-26

"Ordered two 128 MB sticks of RD Ram. Received shipment promptly, I failed to specify 40NS so I emailed about replacement and they said "no problem". I shipped the Ram back and they sent replacements right away. I am very pleased with their service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2005-02-24

"First time customer. Very pleased with product price and shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

dio
Verified
5/5

2005-02-20

"Excellent & Honest. Replied to my email questions within 20 min. Received merchandise within time specfied. Price was best that I found on IT. Memory chip works with my notebook as promised. Will definately make another purchase in the future.

D.Sprague
Lake Forest, CA
USA
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-02-19

"This company acted very fast to rectify their mistake, and made me an offer to return the wrong item paying for shipping it back and sending the correct one. I am very satisfied for the offer and I will be using their services in the future, I want to congratulate their management for their prompt action in resolving this problem "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-18

"item cheapest found on net.
product exactly as advertised.
hassle free order/shipping.
highly recommend to all.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
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Being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-02-15

"I am not happy with this company. They said they wouldn't charge shipping, but did, and the product they sent doesn't work, they said no refunds, now I know why. The product doesn't work! I will not recommend your company to anyone. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-02-15

"I am very pleased with UPGRADENATION.com, not only the product arrived promply, but their price is the best on the web, and the bonus with free shipping. It is awesome."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use