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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
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Return/Replacement policy:
0.00/5

Verified
4/5

2004-12-07

"Website good and price was right. However, I did not know shipping would handled by DHL and if I had, I wouldn't have ordered from them. DHL has not been at all cooperative about delivering to my apartment complex."

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Verified
2/5

2004-12-06

"The items were as described, and the price was very cheap, cheaper than any other store.
However, I ordered it 11/22, and it wasn't even put in the mail till 12/2. Not happy!
"

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Verified
1/5

2004-12-01

"I ordered a D-Link DWL-G520 PCI Adapter 108Mbps Card. I needed it in a hurry and therefore ordered it from This Company. Was that ever a mistake. Instead of sending me what I ordered I received a different brand, without being consulted first. I will never buy from them again. I had to purchase from another source as the Customer insisted on D-Link. I wound up loosing money. This will teach me to buy from a more reliable source, even if it costs more."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Overall web site
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Verified
5/5

2004-11-17

"This was my first experience with this company and I assure you it will not be the last!

I have been building and upgrading my own computers for several years now and never had the opportunity to deal with a company who tried so hard to make things right! Good prices, speedy delivery and swift resolution to an RMA request!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-11-04

"Exceptional service. In 2 days only I had my merchandise at home properly delivered.
The price was very competitive with many other stores. I do NOT remember a better shoping experience!
Thank you very, very much,
Andrei
"

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Verified
5/5

2004-11-02

"I ordered a replacement HP JetDirect 610n card for one of our network printers. HP recently upgraded this card to a new model that included features I did not need at over $300. I found the older card at Upgrade Nation for a good price and ordered it on 10/26 (evening) with 2nd day air shipping. The part was picked up on 10/27 by DHL and went into their usual black hole of shipping until 10/31 when it popped up in Fresno, CA. It arrived in Oakland on 11/1 and is currently functioning properly in an HP printer. Other than DHL's less than stellar shipping, the order was a complete success. Upgrade Nation did a good job of receiving, packing and shipping the JetDirect card. I would order from them again. "

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Verified
5/5

2004-10-27

"Very aggressive pricing, low shipping cost, 100 % satisified with this first transaction"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Overall customer service
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-10-19

"I was amazed at ordering and receiving my product the very next day!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Web site being easy to use

Verified
5/5

2004-10-12

"Received excellent customer service. We found exactly what we wanted, it was sent without hassel or hidden costs. Products are as great as the employees selling them. I am a repeat customer, thank you very much. We'll use you again and again and again."

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Is consumer focused

5/5

2004-10-06

"good price! quick service! Great microdrive!
It work great on my Nikon coolpix 8700. I recommand upgrade nation to all the on-line shopper out their.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-10-04

"Keep up the great work and the great prices. I will continue to buy from you in the future for my customer's Anti-Virus needs! Thanks again!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-09-10

"Very good, fast service even for ground shipping.
Low price. Will not hesitate to order again. Wish they sell other than upgrade items also.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is trustworthy

Verified
5/5

2004-08-26

"low shipping
product available
quick shipping
easy returns, friendly customer service rep
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-19

"Ordered a 4GB Hitachi Microdrive. Order was delivered in 2 days & was as advertised. Would buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-19

"I purchased 512mb RAM memory for my Dell laptop. The purchase went smooth and the product was delivered as requested with no problems and at a very reasonable price. I am a repeat customer over the last few years and will use them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
N/A
Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability