"Selling my iPhone through uSell was so easy. I really didn't know what to expect, but they came through just as advertised. I told them what I had, they sent me an offer, I accepted, they sent a mailer, I mailed, they sent a check. Just that easy. I'm telling all my friends. Thanks"
"Beware!! This company is a scam. I traded in an iPhone 4s because I upgraded and the phone worked perfectly. They offered me $46 for it so I sent it in. Once they received it they said they could only give me $11 because the screen was cracked. I am 100% sure my screen was not cracked when I sent it in. To make it worse there is not a phone number to call them to dispute so you are screwed. Save yourself the headache and learn from my mistake. "
"I was nervous this site was going to be a scam, because I was selling a broken iPhone 5s. I Assumed after "inspection" that I would get cheaped out and get way less than the offer price. I did get the full offer amount. Usell was very speedy in the whole process. I will definitely use usell again if I need or want to sell anything else. I would also recommend this site to anyone looking to sell any device they do not want anymore. I think you get a good value what you sell."
"seven dollars with no chance of having my phone returned my phone was never droped no scratches the case was worth more than seven dollars i would have rather given it to the woman shelter than get seven dollars for it i have shared my experiance with everyone not even worth proper writing for this note"
"I did my homework checking out USell before sending them my iPhone. I was pretty sure it was going to be a scam or at the very least the reviews were going to be mostly dissatisfied. Not so at all. The reviews were almost all good. The most prevalent complaint was that the phone that was sent in was somehow damaged when it arrived and so the price that was quoted was not honored. The pre-paid bubble wrap envelope they sent me was not adequate protection in my opinion so I put my iPhone in a small box and added bubble wrap so it would arrive in the same condition as when it was sent. They paid me what they quoted. I would definitely sell to them again."
"outstanding service short time on waiting for transactions , will do future business. "
"Couldn't be easier!! Exactly as promised ~
"
"Could not cash this check from GUZU INC. Tried twice and no sufficient funds. How do I get my phone back?
Do I need to report you to state attorney general and the BBB?"
“Hi George,
I'm so sorry to hear about the trouble you've had with the check you received from Guzu. They did have an issue with their bank account recently and I am aware that your payment was affected by this. I see that our Customer Advocate, Allyah, has been assisting you with this. We are working diligently to resolve this issue for you as quickly as possible for you. Guzu is sending you a money order today, so you should receive it shortly. Allyah will follow up with you to provide the tracking information as soon as we have it.
Again, our sincerest apologies.
Best,
Heather
Customer Experience Manager
uSell”
"Quick process and great communication along the way."
"Such an easy process and it worked flawlessly!"
"Fair Prices Super Fast Payment."
"Quick and easy...payment on time."
"Everything I wanted. It was a top notch experience. "
"Awesome and fast transaction "
"My mail in kit came quickly, I sent my phone off and $$$$ was deposited. In my paypal acct just as fast!"
"It was very quick and uSell was easy.
I'm going to be a repeat customer thats for sure. :)
"
A rep from uSell, usell.com, has responded:
“Hi Dixie,
I'm sorry to hear you are so disappointed with the amount you received for your phone. I reviewed your order and I see that you created an order to sell an iPhone 4 16GB in flawless condition for $36.40. However, upon receipt, our inspectors noted that it was actually an iPhone 4 8GB with a cracked back. Combined, these two discrepancies significantly reduced the value. The revised offer of $7.00 was sent to you on November 20 to the email address you provided when you placed the order. A reminder was sent three days later. In all, we provided seven days to accept the offer and be paid the new amount or decline the offer and have your phone returned for free. Per our Terms of Service, if no action is taken to accept or decline a revised offer, payment is automatically made for the new amount. Since you did not respond to our notifications, the payment was issued accordingly on November 27.
Again, we truly apologize for your disappointment and will use your feedback as we continue to work to improve our service.
Best,
Heather
Customer Experience Manager
uSell”